Actinic payments password question

[G3iDesigner]

If you go passed 90 days and dont change your password on the admin panel does the website stop accepting payments?

[TraceyHand]

No but you wouldn't be able to get in to the admin without changing it first.

[G3iDesigner]

Oh - on my other actinic payments account it stopped working as soon as the password needed changing

[TraceyHand]

So were you asking if it would or telling us it did?


I certainly don't recall having such problems but, then again, I'd never have gone 90 days between sign ins (probably didn't go 90 hours between sign ins!)

I can't see why it would disable the website payments but, if you have experienced, this you should be taking it up with Actinic really.

[G3iDesigner]

Half and half - basically have 2 actinic payments accounts and on one when we didnt login it stopped you taking payments

The other my old company were using my actinic payments account after i left - i didnt want them too and we cancelled it but took 30 days to do, in which time i had the changed password email and didnt do it so was just wondering if that was supposed to happen or what

[swardell]

The webMIS password expiry and any payment issues are unrelated, the password has nothing to do with taking payments, only access to the admin system. If you had issues with taking payments please contact our support department with details sso it can be investigated

thank you