Delays to 3rd Man Fraud Scores

[Golf Tee Warehouse]

I haven't had an fraud scores from 3rd man for the last 24 hours, time to give the server a gentle kick again I think.

[siwalker]

Asleep on the job yet again. As of 9:30am both the Actinic main switchboard and 'Enterprise Support' numbers are advising me to redial during office hours.
Message to Steve Wardell - please call me. Thank you.
simon walker

[swardell]

Hi

I'm trying to find out what the issue as and get it corrected, as soon as I have more info I will let you know

Steve

[Golf Tee Warehouse]

The fraud scores are coming through again this morning and the old ones have now caught up.

[swardell]

hopefully things have now caught up, I do apologise for any inconvenience caused

[siwalker]

Steve,
This is not acceptable. How can the service have been down for over 48 hours without Actinic being aware? I was told that this would be addressed, but it is clearly not being taken seriously. I would prefer to discuss this directly rather than through this public medium but I'm informed that you are not available by phone.
simon walker

[siwalker]

Down again since around 8pm last night.
simon walker

[swardell]

Hello

Datacash Fraud Services were performing maintenance at 5am which was scheduled to take an hour but I have now been told full service wont be restored until 10:30am today.

I do not know if that was the problem you are referring to 'from 8pm' which I am checking on now, however as their maintenance is still ongoing its quite likely until that is complete fraud scores wont catch up.

Steve

[swardell]

I am sorry to say that we are still awaiting an update from Datacash and that fraud scores are still not being processed and returned. As soon as I have any news I will let you know.

[pmsupport]

Hi all,

Please note, we are posting live updates on our services status page here:

http://www.actinic.co.uk/service-status.html

Paul

[Golf Tee Warehouse]

I can confirm that some of the fraud scores are starting to come through again, hopefully the rest will catch up later this morning.

[swardell]

at about 5:30am service was resumed and it looks like things are more or less caught up, I would expect it to be a few hours before everything is back to normal.

[Golf Tee Warehouse]

New fraud scores are coming through but scores from 6th June and 7th June (before 5:30pm) have still not caught up.

[D.Such]

I have a merchant account with SECNet (PayPoint.net) and since the 7th, none of our transactions have been getting the 3rd man scores.

My colleague reported the problem to both SECNet & Datacash/the 3rd man on 8th and was told the problem had been resolved but I have had had a few transactions on both the 9th and 10th and none have had the 3rd man scoring.

Can TPTB please look into incident 120608-000302 and escalate this as SECNet is still affected.

Thanks

[meden]

transactions are now being released for us but there are still a fair few from the 6th & 7th that are still 'pending' - can Actinic advise please?