Anybody else experiencing a problem with PayPal

[worldofbears]

Hi Guys

Is the issue
Crypt::SSLeay.

or is the issue as actinic -> troubleshooting-> web site analysis reports

Crypt::SSLEasy

which says incidently as "not installed"

My paypal worked until 6th august and now doesnt with the 500 internal area (www.worldofbears.com)

my hosting provided states nothing has changed, no auto updates, but has offered to reload the perl for a small fee

So at the moment i dont know if this will fix the issue

Paul

[omigod]

Yes I think so - although the symptoms are similar the cause is different.

I had upgraded from V9 to V10 during this period and this made me think that maybe this was the issue.
I purged and refreshed with V9 and it now works correctly so at least I am up and running.
I couldn't open a snapshot made in V10 in V9 so it's a slightly older copy of the website with some new products missing but nothing to lose sleep over!

Anyone else had an upgrade issue with V9 to V10 with regards to paypal intergration?

[gcamley]

I was glad to find this thread as I too have been having problems with paypal which I only noticed this morning. I had 2 orders PSP and tried to place a test order myself which also went PSP.

I get no error message but an "image" of the outer shell of my page (top bar and side bar) appears further down the cart page.
I have done the actinic.pm alteration and refreshed the website but the problem still occurs.

According to website analysis my host is on SSleay 0.51 (if I'm looking at the right bit)

Again the symptom seems to be that I am not being passed onto paypal.
I get to the point of clicking confirm order - the button changes to saving order and then the extra page image appears - wierd!

Page title is os000001.pl

Anyone else like this?

This won't be the same problem as you are using an older version of the perl module.

I suggest you register a support issue with SellerDeck support.

[omigod]

similar paypal problem

I was glad to find this thread as I too have been having problems with paypal which I only noticed this morning. I had 2 orders PSP and tried to place a test order myself which also went PSP.

I get no error message but an "image" of the outer shell of my page (top bar and side bar) appears further down the cart page.
I have done the actinic.pm alteration and refreshed the website but the problem still occurs.

According to website analysis my host is on SSleay 0.51 (if I'm looking at the right bit)

Again the symptom seems to be that I am not being passed onto paypal.
I get to the point of clicking confirm order - the button changes to saving order and then the extra page image appears - wierd!

Page title is os000001.pl

Anyone else like this?

[PatchworkRabbit]

All problems cleared up for me now, without having made any .pm changes so it looks like the cpan change has worked?

Anyway, thanks so much to everyone that tackled this so quickly to get it fixed!

[Golf Tee Warehouse]

Your webhost has probably installed the latest version (0.64) of Crypt::SSLeay which fixes the problem.

[Metpolbob]

PayPal Working On Its Own

Hi Everyone,

Since yesterday afternoon the PayPal problem seems to have fixed itself without me having to do the fix.

I have found it working correctly now on multiple sites.

[oracle]

Yes, that is correct (apparently I'm not allowed to just say yes, its too short)

In that case I had best say thank you very much instead of just thanks

[gcamley]

Thanks Gordon - by ISP I assume you mean hosting provider?

Yes, that is correct (apparently I'm not allowed to just say yes, its too short)

[oracle]

You will need to ask your ISP to install the Perl module Crypt::SSLeay. without this PayPal won't work.

Thanks Gordon - by ISP I assume you mean hosting provider?

[gcamley]

I have a client running 11.0.3. All his PayPal orders go into Pending Payment Service Provider and have done since we launched the site a month or two ago. I ran Web Site Analysis and it said Crypt::SSLeay was not installed.

Would the Actinic.pm customisation work for him in this case?

He also received an email from PayPal the other day saying this:



Is it the Crypt::SSLeay that handles IPNs?

You will need to ask your ISP to install the Perl module Crypt::SSLeay. without this PayPal won't work.

[Golf Tee Warehouse]

A new version of Crypt::SSLeay has been released on CPAN the version is 0.64.

This has been tested by our QA with a default 11.0.3 site.

Customers that have experienced this problem need to run Web Site Analysis from the 'Help | Troubleshooting' menu to check that the new version has been installed on their server and if so they should undo the customisation in Actinic.pm. If they have no other customisation of this file then they may simply copy it across to the site folder from the 'Original' folder.

I can confirm that an unmodified version of Actinic.pm is working correctly with the new version 0.64 of Crypt::SSLeay

[oracle]

A new version of Crypt::SSLeay has been released on CPAN the version is 0.64.


This has been tested by our QA with a default 11.0.3 site.


Customers that have experienced this problem need to run Web Site Analysis from the 'Help | Troubleshooting' menu to check that the new version has been installed on their server and if so they should undo the customisation in Actinic.pm. If they have no other customisation of this file then they may simply copy it across to the site folder from the 'Original' folder.

I have a client running 11.0.3. All his PayPal orders go into Pending Payment Service Provider and have done since we launched the site a month or two ago. I ran Web Site Analysis and it said Crypt::SSLeay was not installed.

Would the Actinic.pm customisation work for him in this case?

He also received an email from PayPal the other day saying this:

Please check your server that handles PayPal Instant Payment Notifications (IPN). Instant Payment Notifications sent to the following URL(s) are failing:

[URL removed]

If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

Is it the Crypt::SSLeay that handles IPNs?

[gcamley]

A new version of Crypt::SSLeay has been released on CPAN the version is 0.64.


This has been tested by our QA with a default 11.0.3 site.


Customers that have experienced this problem need to run Web Site Analysis from the 'Help | Troubleshooting' menu to check that the new version has been installed on their server and if so they should undo the customisation in Actinic.pm. If they have no other customisation of this file then they may simply copy it across to the site folder from the 'Original' folder.

[MrsBee]

Sorry Gordon, but I'm afraid I don't quite understand your reply. If websites utilising PayPoint (such as all four of my sites) are not affected by the problem discussed in this thread, how would it be that the mod you provided fixed my problem last week? (I confirmed this earlier in the thread on 01/08/12). I have a feeling I may have completely misunderstood what you mean and so, if I have, please accept my apologies in advance. Thanks.