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Sellerdeck Payments / Credit Call - Doubled charged transactions

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  • Sellerdeck Payments / Credit Call - Doubled charged transactions

    I had a customer last night complained we charged them twice...
    (2nd charge made them unauthorised overdrawn and getting 5/day bank fee charged)

    Sellerdeck Payments portal shows we only charged once, and we can only refund the one amount...

    Checking Worldpay this morning I see from their portal there are two charged for that customer AND I see a lot more others duplicated (including a refund made twice)...

    I called Worldpay, and Worldpay advised they had multiple requests from Creditcall, so problem is with Creditcall...

    Sellerdeck support advised they sent an email to NMI (=?) to investigate.

    If anyone here is using Sellerdeck Payments... please check
    - problem dates that I can see are between 14th May 2019 to 16th May 2019.

  • #2
    Received from Sellerdeck - message is from Creditcall/NMI to Sellerdeck:

    We're currently aware of an issue affecting Worldpay customers resulting in them being charged on the 17th and then again on the 22nd for the same transaction.

    We believe that this is due to an issue on Worldpay's end in which a settlement file has been processed twice, hence why the duplicate transactions do not appear in WebMIS.

    We are in direct contact with Worldpay regarding this issue and will update you as soon as we have further information
    .

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    • #3
      I've spent all morning finding the orders that were affected... I wonder who's going to pay for our customer's unauthorised overdraft fees...

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