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Can't use check out or retrieve orders due to website change using SagePay

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  • Can't use check out or retrieve orders due to website change using SagePay

    I use Sellerdeck 2016 and my site is www.thepenzone.co.uk and use Sage Pay

    Until today I also used to own the domain www.ntbmarketing.co.uk.
    I believe this was the one used for payments to my site. Today I have cancelled it (ntbmarketing) and it appears now that payments to thepenzone no longer work. I get the following message when adding to cart ...

    Forbidden
    You don't have permission to access /cgi-bin/ca000042.pl on this server.

    Also I can't retrieve orders that were placed earlier today. There appears to be no settings in either Sellerdeck or in MySagePay.

  • #2
    Hello Tristam. This may not be connected to your problem. We have 8 websites, retail shops, that are hosted by Host-It and they are all producing the Forbidden error as they have a served server major problem since yesterday evening. Is your site hosted by Host-It by any chance?
    Sarah

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    • #3
      We also had a massive issue with Host-It from early evening yesterday. I looked on Plesk and the permissions on the cgi-bin had been changed. They should be rwx r-x r-x but they had been changed to rwx r-x ---

      No-one at our end apart from me has any idea how to access Plesk so it was definitely a server fault.

      Obviously I changed them back and then it worked. However this cost us 5 hours of orders on a very busy site.
      SnorestoreŽ : Sample Earplugs - Snoring Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs

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