ClearAccept portal very slow

[John Ennals]

I've been trialling SellerdeckPay by ClearAccept this morning, and wanted to look at my test transactions via the ClearAccept portal. I can log into it, but when I try to view transactions I usually get the spinning wheel of doom for about 45 seconds followed by the message below. Sometimes it works but it takes around 10 attempts.

Please could anybody tell me whether it's usually like this (in which case I'll stick with Opayo), or whether today's just a bad day?

Thanks,
John

[Hugh Gibson]

Hi John,

We noticed this problem as well, and immediately raised it with ClearAccept. They have a team dedicated to the issue and want to resolve it as soon as possible.

If you search for a specific transaction ID or Sellerdeck order number then the results normally come through quite quickly.

[Hugh Gibson]

John,

ClearAccept applied a tactical DB change in production at 9pm tonight. Initial checks from here show that data loads in around 10 seconds. Please confirm from your side.

[John Ennals]

Hugh,

It's loading in 3 or 4 seconds now, which is fine.

I'm not sure whether to be pleased about the issue being fixed quickly, or concerned about the robustness of ClearAccept. Hopefully I just picked an unfortunate moment to try it for the first time.

The level of transaction detail in the portal is excellent and the customer journey through the checkout is a huge improvement over the Opayo/Sagepay integration, so I'm looking forward to going live with it ASAP.

Thank you,
John