We've been unable to charge any surplus balances on pre-authorised transactions...
Getting this error :
==================================================
Eg: Ordered £400.00 & added an item £1.00 = Total £401.00
Sellerdeck Desktop v18.22 can only handle separate charges :
Charge #1 : Can charge £400.00
Charge #2 : Error when charging the extra £1.00
==================================================
Some customers cancelled, one customer's ledger system could not handle an invoice that is part paid card + part paid bank = refunded the pre-authorised charge & customer paid 100% by bank
- customers are paying by bank instead = lost revenue to Clear Accept
We've made no changes to our site's design etc... it's happening on 2 of our sites (3rd one not had a chance, yet - I may run a test)
Started a support ticket on 3rd Sept 2025... no progress
Anyone else having this problem?
Getting this error :
==================================================
Eg: Ordered £400.00 & added an item £1.00 = Total £401.00
Sellerdeck Desktop v18.22 can only handle separate charges :
Charge #1 : Can charge £400.00
Charge #2 : Error when charging the extra £1.00
==================================================
Some customers cancelled, one customer's ledger system could not handle an invoice that is part paid card + part paid bank = refunded the pre-authorised charge & customer paid 100% by bank
- customers are paying by bank instead = lost revenue to Clear Accept
We've made no changes to our site's design etc... it's happening on 2 of our sites (3rd one not had a chance, yet - I may run a test)
Started a support ticket on 3rd Sept 2025... no progress
Anyone else having this problem?
Comment