Realex Support
Hi All,
I have been out of the office so unable to take calls for a few days.
SellerDeck supports a range of payment providers and typically receives compensation for the work involved in supporting and testing integrations with each release of the software.
Unfortunately, in this case, the payment provider does not want to fund the maintenance of the integration and so we are not able to continue support, because this would:
The end result is that we have been forced to remove the integration from the SellerDeck 2014. We have made best efforts to contact the provider, who have confirmed that they wish to cease support.
We have been aware of this since early October and towards the end of the same month we emailed SellerDeck's Realex customers informing them of the situation. We also attempted to follow up with a call to inform them of the change.
I appreciate this is cold comfort to those affected, but we can help customers out if they wish to switch to SellerDeck Payments and I have also spoken to another significant partner that is willing provide support. If you wish to find out more, message me directly and I will see what we can do.
Finally, I apologise of the communication has lacked clarity, There are a number of reasons for this, one of which is that we have been hoping to find a better solution. One alternative might be to find alternative funding for support. I don't blame Realex, who developed the integration, they are just making a commercial decision in the same way we are.
I hope this makes sense, I am a bit tied up tomorrow but will try to respond to further questions later in the day.
Hi All,
I have been out of the office so unable to take calls for a few days.
SellerDeck supports a range of payment providers and typically receives compensation for the work involved in supporting and testing integrations with each release of the software.
Unfortunately, in this case, the payment provider does not want to fund the maintenance of the integration and so we are not able to continue support, because this would:
- Be unprofitable
- Unfairly divert resources away from supporting users of other PSPs that are paying for the service
The end result is that we have been forced to remove the integration from the SellerDeck 2014. We have made best efforts to contact the provider, who have confirmed that they wish to cease support.
We have been aware of this since early October and towards the end of the same month we emailed SellerDeck's Realex customers informing them of the situation. We also attempted to follow up with a call to inform them of the change.
I appreciate this is cold comfort to those affected, but we can help customers out if they wish to switch to SellerDeck Payments and I have also spoken to another significant partner that is willing provide support. If you wish to find out more, message me directly and I will see what we can do.
Finally, I apologise of the communication has lacked clarity, There are a number of reasons for this, one of which is that we have been hoping to find a better solution. One alternative might be to find alternative funding for support. I don't blame Realex, who developed the integration, they are just making a commercial decision in the same way we are.
I hope this makes sense, I am a bit tied up tomorrow but will try to respond to further questions later in the day.
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