Not receiving any authorisations since midnight. Having to check them and create payments manually. Anyone else?
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Yup. Me too. No paypal payments showing as paid since last night.
My IPN history is showing as retrying and my error log file is full of retries along the lines of:
I wouldn't be surprised if it's a 1and1 thing but trying to get to the bottom of it.Program = ORDERSCR, Program version = 28588 , HTTP Server = Apache , Return code = 999 , Date and Time = 2015/04/11 08:51, Internal Errors = Invalid PayPal verification response "HTTP/1.1 503 Service Unavailable
Server: AkamaiGHost
Mime-Version: 1.0
Content-Type: text/html
Content-Length: 177
Expires: Sat, 11 Apr 2015 08:51:31 GMT
Date: Sat, 11 Apr 2015 08:51:31 GMT
Connection: close
Strict-Transport-Security: max-age=63072000
<HTML><HEAD><TITLE>Error</TITLE></HEAD><BODY>
An error occurred while processing your request.<p>
Reference #102.a95e6cc1.1428742291.6bc80b20
</BODY></HTML>
"
Mike
PS. I've noticed the site has been very slow today, sometimes stopping loading with only part of the site showing. I wonder if this is a 1and1 problem with server / network overload rather than a specific technical issue.-----------------------------------------
First Tackle - Fly Fishing and Game Angling
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Could well be a 1and1 issue Mike, good thinking.
I've had one PayPal IPN just after 11am which transacted normally. Still nothing from the ones before that though.Comment
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I've just done an order download and had some IPN authorisations come in which resulted in the orders I'd manually marked as 'paid' ending up with excessive payments.
If you're logged into paypal you can view your IPN history here https://www.paypal.com/us/cgi-bin/we...y-ipns-history
The fact that authorisations are coming through, even if intermittently, makes me think it is an overload / server access problem rather than anything technical.-----------------------------------------
First Tackle - Fly Fishing and Game Angling
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The first sign of something wrong for me was two orders downloaded with successful payment afternoon of 11 April, but had actually paid several hours earlier. This morning there are 6 orders in pending payments, so far (10.55 am), orders placed this morning, but they have all paid. At the same time, there are 2 orders in successful payments.
SarahComment
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I have temporary unclicked website for my PayPal Pro payment method, and clicked SagePay, so customers are paying through SagePay while the problem is sorted. The SagePay orders are coming into the correct payment received tab. This suggests that the problem is not with 1and1 but with PayPal, else the problem had been solved anyway. Can't find out whether the problem is solved without reverting the payment options and waiting.
I have never been able to find a way of moving orders from the pending tab to the pending and completed tab. How do you change an order status to Paid? On the payments tab of the order the status cannot be changed - it says psp pending. Others seem to be doing it, but how? I do not process in SD, but export to Sage.
SarahComment
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You create a manual payment in the Payments > View Payments > New Entry tabs.
When the payment is finally authorised by PayPal, you will receive an "Excessive Payment Received" warning for an order already downloaded. Delete your manual payment in that same Payment History area and the status will correctly show Full Payment Received.Comment
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Thank you Jules. On mine View Payments is greyed out. But I can go to Order Processing and change to uncheck bypass order processing, then I can carry out your instructions and change back.
Is anybody still getting problems with PayPal payments today, 12 April?
SarahComment
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Yes, it's still happening.Comment
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I still had paypal problems on Sunday during the day but orders later on came through marked as paid.
Fingers crossed the problem is gone. How's it going for everyone else?
Mike-----------------------------------------
First Tackle - Fly Fishing and Game Angling
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Sunday evening SD started downloading the payment tags, a small number at a time throughout the evening and night, until all had been downloaded. Today Monday has been OK so far.
SarahComment
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Yes all fine here since yesterday early.Comment
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