Shipping by weight problem

[Tezzflyer]

I have shipping by weight set up, but if a customer buys more than one item, actinic does not appear to add up the weight correctly.
EG i have a torch at .4 kg and shiping special delivery set at:- up to .5kg = £4.75, up to 1kg = £6.00 up to 2kg £7.75
if customer buys one they get charged £4.75 - correct! if they buy two they get charged £6.00 again correct, but then it all goes belly up if they order 3 they get charged £12.00! (3x .4kg = 1.2kg should be £7.75) they get charged £12.00 for 4 or 5 as well then it jumps to £18.00 for sending 6
whats going on?

[leehack]

Gotta be set up wrong i think, can you provide some screenshots, check your excess charges and optimal package weights not used. You should also check you are on uncached info, in fact whats the url?

[Tezzflyer]

Have been through all the settings with the help desk, verything is as it should be. url is www.e-sparky.co.uk item in original post is 'UK47' with weight set at .4kg

[Tezzflyer]

Screen Shots of Settings

Here are screenshots of how things are set up.

[leehack]

First screenshot shows 'optimal weight' selected, get rid of it. 3 gifts at 0.4 is 1.2 and therefore over your optimum.

[Tezzflyer]

All Sorted!

That did the trick!, thanks for your help - much appreciated
Terry

[leehack]

That's great news, my pleasure.
It really is worth taking 5 mins to do some screenshots with shipping problems, it makes things so much easier to solve. That could have taken hours to solve without them, instead just a couple of minutes.
A good idea for anyone with shipping problems i think.