Starting weight calculation at more than zero

[Sean Williams]

We send everything on a signed for delivery - even a £10.00 order. We've always have trouble with people claiming they didn't receive the goods with ordinary 1st class - particularly in London; so we stopped it.
Mind you, most of our stuff is fairly high value, so it really isn't an issue with a customer - they expect to pay shipping and we always make sure we just cover our costs.

[bamboo]

On the very rare occasions I have had to claim for something lost or damaged by Royal Mail, just once early on this year. They really are streets ahead of all other UK carriers IMHO.
The paperwork and proof took less than ten minutes to fill out. It was all handed in on my next visit to the post office. I received a cheque for the full amount including delivery from Royal Mail fourteen days later.
Painless and simple. However I should add the caveat that not everyone in Royal Mail does what they are contracted to do espcially in the Christmas period.