web site directory is not writable

[sametch]

I am having problems getting Actinic to work on a new server. Can anyone offer help?

It is saying the web site directory is not writeable.

I created the cgi-bin and acatalog sub directories using the site administrator and Actinic connects as the site administrator.

The permissions on the directories are:

web site root: rwx r-x ---
sub directory acatalog: rwr r-x r-x
sub directory cgi-bin: rwr r-x r-x

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The error messages I am getting are:

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -
The web site directory is not writable.
Unable to create a file in the web page directory.

Permission denied

Unable to create a sub-directory in the web site directory.

Permission denied

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My network setting are:

FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.mysite.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.mysite.co.uk/acatalog/
CGIBINURL http://www.mysite.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../httpdocs/acatalog/
CODEBASE ./
FTPHOST 88.99.77.55
FTPUSERNAME username
FTPPASSWORD password
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG ../httpdocs/acatalog/

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The server runs SUSE 9.2 with Apache and Plesk 7.5

[Mike Hughes]

Actinic do suggest the permissions on the acatalog directory are 777 during the inital setup and then closed down to 755 after that.

Try setting the permissions to 777 (ie rwr rwx rwx) and see if that fixes it.

Mike