Pls help! - Strange Problem with Checkout Now buttton

[dynamics]

Hi,

This is driving us a little bonkers - We are developing a site at http://www.WinnieandFriends.co.uk. (It is almost ready to launch, just need to integrate WorldPay). Here's the problem..

After adding anything to a cart etc. if you click the Checkout Now .gif button it just times out/bombs, but if you click on the Checkout link in the main header of the site, then it works! Here's the really weird thing, if you double click the .gif button, then it works as well?! It is only with the standard single click that it bombs out..

WorldPay will not verify our site until this is fixed - I hope somebody can help

Your appreciatively,


Jason & Ashley.

[pinbrook]

a single click works fine for me - that is using the add to cart button withthe product

[NormanRouxel]

They're using Quantity on Confirmation Page. When you get to that page none of the image buttons (Confirm, Checkout Now, Cancel) work. This is using Internet Explorer.

Weirdly, they DO work using Firefox.

I had a look at the page source and noticed that the relevant FORM is

<FORM METHOD=POST ACTION="/cgi-bin/ca003368.pl" >

Now I'd have expected

<FORM METHOD=POST ACTION="http://www.winnieandfriends.co.uk/cgi-bin/ca003368.pl" >

so this could be a Network Setup problem.

Best post your Network Settings. Go to Advanced / Network Setup and do Export. Then post that textfile here (hide all passwords first).

[dynamics]

Hi Norman,

Thank you very much for replying and for your advice. I am attaching the network settings to this post...look fwd to hearing from you..


Best regards,


Jason.

[NormanRouxel]

Sorry. I won't open unknown .DOC's. Please just copy and paste the text in.

[dynamics]

Hi Norman,

details as follows..

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 3368
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.winnieandfriends.co.uk/
IGNOREPASSIVEERRORS false
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
SMTPAUTHREQUIRED true
SMTPUSERNAME winnie
SMTPPASSWORD
CATALOGURL http://www.winnieandfriends.co.uk/acatalog/
CGIBINURL http://www.winnieandfriends.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ./acatalog/
CODEBASE ./
FTPHOST 82.1.9.38
FTPUSERNAME winnweb
FTPPASSWORD
PATHTOCGIBIN /winnweb/www/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /winnweb/www/acatalog/

Hope this helps!

Thanks again,

Jason.

[NormanRouxel]

These

CATALOGURL http://www.winnieandfriends.co.uk/acatalog/
CGIBINURL http://www.winnieandfriends.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ./acatalog/

seem to be contradictory. The first 2 suggest that cgi-bin and acatalog are separate directories off the same root. The third line places the acatalog directory inside cgi-bin.

Assuming you are on a Unix / Linux server I'd expect that line to be

PATHFROMCGITOCATALOG ../acatalog/

[dynamics]

Hi Norman,

It's on a Windows 2000 Server running Active Perl - does that make a difference? When I change the settings of the path from CGI bin it all falls apart and won't do anything!

As another addendum, the Checkout Button works fine if there is already something in the Cart - even weirder!!

In the Standard Settings part, I left the path from CGI to catalog blank (as it says leave blank unless stated otherwise). I removed the requirement for SMTP authentication and did a test which was 100% successful and resulted in receiving a confirmation mail, which is good. Trouble is, I don't think any of this will effect the checkout button problem and the updating of the site took ages!?

Thing is regards the SSL area, at this point with Worldpay running in test mode, shoud I have SSL set to 'ON' and try the test again - or do I need WorldPay to do their thing before I try this (as they are supplying the Secure Area).?

When I put SSL on and tested it, I got...
The test script failed to execute on the web server. The error could be caused by several things. Check the path to the Perl shell, the CGI script extension, the path to CGI-BIN, and the CGI-BIN URL. This error could also occur if your web site is out of disk space or your web server is not configured to accept POSTs to CGI scripts. preceded by Connection could not be established.

The latest Network Settings after this feedback etc. are as follows.

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 3368
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.winnieandfriends.co.uk/
IGNOREPASSIVEERRORS false
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
SMTPAUTHREQUIRED false
SMTPUSERNAME winnie
SMTPPASSWORD
SSLCATALOGURL https://www.winnieandfriends.co.uk/acatalog/
SSLCGIBINURL https://www.winnieandfriends.co.uk/cgi-bin/
SSLPATHFROMCGITOCATALOG ./acatalog/
SSLCODEBASE ./
SSLFTPHOST 82.1.9.38
SSLFTPUSERNAME winnweb
SSLFTPPASSWORD winn13579
SSLPATHTOCGIBIN /winnweb/www/cgi-bin/
SSLUSEPASSIVEFTP false
CATALOGURL http://www.winnieandfriends.co.uk/acatalog/
CGIBINURL http://www.winnieandfriends.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ./acatalog/
CODEBASE ./
FTPHOST 82.1.9.38
FTPUSERNAME winnweb
FTPPASSWORD
PATHTOCGIBIN /winnweb/www/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /winnweb/www/acatalog/


I hope this is OK Norman - don't want to take advantage of you! Where's Actinic when you need them!???

Cheers


Jason.

[dynamics]

Hi Again,

Referring to what you said earlier in your original post, I looked at the directory structure under FTP. It seems what you said is relevent because the main root list it
- acatalog
- aspnet_client
- cgi-bin
- images
then the index.html file.

BUT, inside the cgi-bin directory, is

- acatalog (again!)
and then all the .pl scripts.

The acatalog has basically the same files in all over again? Is that right?

Finally, when I click to Cancel any transaction on the live site, it errors out.

Shame you're not local Norm - need a local expert!

Jason.

[NormanRouxel]

Sorry, but I won't touch a Windows server so I have no experience of such beasts.

However having two acatalog directories is wrong. I think you should be using ../acatalog/ not ./acatalog/ but that may be wrong on Windows.

[Nadeem]

Hi there

FTPPATHFROMCGITOCATALOG /winnweb/www/acatalog/

Try changing this to ../acatalog/

With windows server; the following should be set for path to cgi-bin

PATHFROMCGITOCATALOG ./acatalog/
FTPPATHFROMCGITOCATALOG ../acatalog/

Also we have a windows 2000 setup guide in our hosting section. Here is the link: http://www.actinic.co.uk/hosting/
You might want to check it out and check with your server.

Kind Regards

[dynamics]

Hi,

This site is hosted on a windows Server using Active Perl - as soon as we change it to ../acatalog/ we get

The directory specified as the path from the CGI-BIN to the acatalog directory does not exist on the web server. Check the path. Also see the on-line help for "Path from FTP server to Catalog".

Jason.

[Nadeem]

Hi there

So it cannot find:

PATHTOCGIBIN /winnweb/www/cgi-bin/

When you first log into the site, via ftp, what is the first folder you see, www or winnweb? If the former, then change the path to read

PATHTOCGIBIN www/cgi-bin/

Kind Regards

[fergusw]

Checkout Now button not working addition

Just as an update to this issue, in case anyone is searching the forum for answers.
I have experienced the same issue where clicking on the "Checkout Now" button gives no action in internet explorer however works correctly in firefox,mozilla.

I discovered there was a problem in the Act_ShoppingCart.html template in that the NAME value of each button was not correct.
e.g. the NAME value for the checkout button was
NAME="ACTION"
when it should have been
NAME="ACTION_BUYNOW"

Amending the buttons NAME fields to the correct value resolved this issue.
Fergus

[Nadeem]

Hi Fergus

Thankyou for letting us know , Very useful information

Kind Regards