Windows Server, Web Permissions Problem
Hi all,
Okay, I'm fairly new in my role here and have been given a project to do in the next day or two that someone else initially dealt with.
I know virtually nothing about actinic, and saw it for the first time three days ago.
We have an actinic implementation already, which works fine (http://212.53.83.72). We had another one last year, for another function, which now requires update and reactivation.
The problem is that our website has changed dramatically since last year, so the old implementation no longer works / exists (I have the site on my PC however). The folder it used to be has been disabled for web access and isn't accessible any more.
So, I create two new folders on our server:
http://212.53.85.6/Actinic_site/acatalog/
http://212.53.85.6/Actinic_site/cgi-bin/
And ask our webhosts to set permissions on actinic_site and all subfolders as recommended. We're a windows server by the way
.
They say done, but I get the (probably all too familiar):
When I do a test from Advanced Network Setup.
Everything else works fine. These settings were given to me by actinic support after a full day of testing, they were exported and email to me by a nice man who set it all up at his end. 'All works', he says, 'problem with your web permissions it is'.
The rest of my settings:
Server Details:
Catalog URL: http://212.53.85.6/Actinic_site/acatalog/
CGI-BIN URL: http://212.53.85.6/Actinic_site/cgi-bin/
Codebase: ./
Path from CGI_BIN: ./acatalog/
FTP Details:
Host: 212.53.83.72
Path to CGI-BIN: /edie2.0/website/actinic_site/cgi-bin/
Path from CGI-BIN to acatalog: ../acatalog/
CGI Script Number ID: 4
(If you're confused by the IP addresses, then 212.53.85.6 points to /edie2.0/website)
As I've mentioned already, I've talked to actinic support at great length and they conclude by telling me that it is a problem with my permissions on the folder(s) in question. My web host tells me that the permissions are exactly the same as the folders on the other existing (and working) actinic implementation, and there is nothing else they can do.
The existing site tests okay and uploads / updates fine. This non-working site is exactly the same, except for different folder locations.
Please, please, any ideas? I've been puling my hair out for three days now, and this project is due [loud hysterical voice] NOW!
Thanks for reading, and any help.
Okay, I'm fairly new in my role here and have been given a project to do in the next day or two that someone else initially dealt with.
I know virtually nothing about actinic, and saw it for the first time three days ago.
We have an actinic implementation already, which works fine (http://212.53.83.72). We had another one last year, for another function, which now requires update and reactivation.
The problem is that our website has changed dramatically since last year, so the old implementation no longer works / exists (I have the site on my PC however). The folder it used to be has been disabled for web access and isn't accessible any more.
So, I create two new folders on our server:
http://212.53.85.6/Actinic_site/acatalog/
http://212.53.85.6/Actinic_site/cgi-bin/
And ask our webhosts to set permissions on actinic_site and all subfolders as recommended. We're a windows server by the way
.They say done, but I get the (probably all too familiar):
Code:
Unable to create a file in the web page directory. Permission denied Unable to create a sub-directory in the web site directory. Permission denied
Everything else works fine. These settings were given to me by actinic support after a full day of testing, they were exported and email to me by a nice man who set it all up at his end. 'All works', he says, 'problem with your web permissions it is'.
The rest of my settings:
Server Details:
Catalog URL: http://212.53.85.6/Actinic_site/acatalog/
CGI-BIN URL: http://212.53.85.6/Actinic_site/cgi-bin/
Codebase: ./
Path from CGI_BIN: ./acatalog/
FTP Details:
Host: 212.53.83.72
Path to CGI-BIN: /edie2.0/website/actinic_site/cgi-bin/
Path from CGI-BIN to acatalog: ../acatalog/
CGI Script Number ID: 4
(If you're confused by the IP addresses, then 212.53.85.6 points to /edie2.0/website)
As I've mentioned already, I've talked to actinic support at great length and they conclude by telling me that it is a problem with my permissions on the folder(s) in question. My web host tells me that the permissions are exactly the same as the folders on the other existing (and working) actinic implementation, and there is nothing else they can do.
The existing site tests okay and uploads / updates fine. This non-working site is exactly the same, except for different folder locations.
Please, please, any ideas? I've been puling my hair out for three days now, and this project is due [loud hysterical voice] NOW!
Thanks for reading, and any help.
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