I am missing cgi files?

[gojira]

After much work, I am now in the testing phase of my online shop project.

The sight appears to work fine except for the checkout stage.

After choosing a payment method, I click Next and the browser attempts to call os000001.cgi (this is also mentioned in the url of the checkout pages). However the call fails and I am faced with a standard "This page cannot be displayed" page.

Sadly, cgi is not my strong point so if anybody can offer some guidance I'd be really grateful.

Thanks.

[procheck]

Hi,

until someone who knows more about Actinic than myself answers, I would suggest that you review your network setup to ensure that all of your paths are correct.

[Nadeem]

Hi there

What payment method are you choosing? Also can you provide us with a url for the site? The os script always gets used on the checkout stage, so it strange why it failing on choosing the payment side.

Kind Regards

[gojira]

Thanks for the replies.

Any payment method other than worldpay seems to cause the problem. The worldpay module has not been activated yet so I am unsure if that will be problematic as well.

On checking my network settings there appears to be an issue with the e-mail side of things. Might this be causing it?

The url is: www.homebase-maintenance.co.uk.

I appreciate any/all assistance you can give

[Nadeem]

Hi Dylan,

I have checked your site and can recreate the issue. When you go onto the reciept page, Actinic will send out an email via the perlscripts.

Now one thing i would check, is that if you go to "Advance | Network Setup". Check the "Email Settings", the server has to be the one supplied by your hosting company, you cannot put a third party server here (ie BT internet).
Also if you go to "View | Business Settings | Company/Contact", the Email address here has to be the one supplied by the hosting company, so as an example, it could be anything@homebase-maintenance.co.uk.

Please check this.

Kind Regards