my catalogue is blank

[Princess]

help i can't upload on to my web site and my catalogue is blank.

I have out all the settings in as i believe they need to go in but when i click on the update website button it either hangs or i get the error : error sending version negotiation request, what have i done wrong .

Can anyone please help me

[garyhay]

Whats the URL of your website?

Can you post your network settings here (NO PASSWORDS) or send a copy to me direct and I can have a look

You will get them like this

ADVANCED > NETWORK SETTINGS > EXPORT

Send me the file you create.

[Princess]

ok get another problem

i have loaded on the scripts ok (ithink)

but not sure where to put the loose classes and the applet archives,

i put then where ithought they should go but i now get this report when i test
Actinic Mail Test completed successfully
server: passed
connection: failed
sockets: passed
communications: failed
authorisation: failed
message: Connection refused

and it dosen't look good

any ideas

these are the setting i have used
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST auth.smtp.1and1.co.uk
WEBSITEURL
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME *********
SMTPPASSWORD *********
CATALOGURL http://www.ocbsurf.co.uk/acatalog/
CGIBINURL http://www.ocbsurf.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST www.ocbsurf.co.uk
FTPUSERNAME *********
FTPPASSWORD *********
PATHTOCGIBIN /Actinic/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /acatalog/


I hope someone can help me my deadline is Tuesday and i don't really won't to be at it all easter weekend.

Claire

www.ocbsurf.co.uk

[garyhay]

This bits defo wrong

PATHTOCGIBIN /Actinic/

check out this thread http://community.actinic.com/showthr...1and1+settings

[NormanRouxel]

1&1 / Linux usually needs:-

PATHTOCGIBIN /cgi-bin/

and if the confirmation or customer e-mail isn't working try

SMTPHOST auth.smtp.oneandone.co.uk

I see you've got a semi-working site at

http://www.ocbsurf.co.uk/acatalog/OC...ne%20Shop.html

I'd recommend getting rid of spaces in this page name and using lower case throughout.

Your catalog home page seems to be referring to http://www.ocbsurf.co.uk/actindex.html but there's nothing there but the old 404 error.

[Princess]

Thanks For The Reply

how do i take this shop down until i can get it right

[NormanRouxel]

You'd have to manually delete everything in /acatalog/ on your server. Either via the 1&1 Control Panel / Site Builder / File manager or via an FTP program. Leave everything outside /acatalog/ alone as this may belong to your pre-Actinic pages.