General Script Error

[Steve Waters]

Can anyone help?

I am using Easyspace and am getting the following problem when checking out of my shopping cart:


'A general script error has occured'

Error: Error opening configuration file ../www/acatalog/A000.cat. No such file or directory

Does anyone have any ideas of how to solve this problem

Thanks in advance

Steve

[garyhay]

can you post URL for your shop please

[Steve Waters]

Configuration

Yes it's

www.simplysunglasses.co.uk



Thanks

Steve

[Nadeem]

Hi Steve,

Its seem you have using fastweb ssl for checking out. So when looking into the nqset00.fil file, i see the following:

'CATALOG_URL' => 'http://www.simplysunglasses.co.uk/',
'CGI_URL' => 'http://www.simplysunglasses.co.uk/cgi-bin/',
'SSL_CGI_URL' => 'https://www.fastweb.co.uk/simplysunglasses/ cgi-bin/',
'SSL_CATALOG_URL' => 'https://www.fastweb.co.uk/simplysunglasses/',

There should be in the SSL_CATALOG_URL, an acatalog folder, so really it should say 'https://www.fastweb.co.uk/simplysunglasses/acatalog/'
Also i think you may have a space before the secure cgi-bin, ie
'https://www.fastweb.co.uk/simplysunglasses/ cgi-bin/'
Change this to take out the space so it should be:
'https://www.fastweb.co.uk/simplysunglasses/cgi-bin/'

Doesn't Easyspace have it own SSL? I thought it did. Anyway, please make that change.

Kind Regards

[Steve Waters]

I have made the changes that you suggest but nothing seems to have altered.

Do you have any other suggestions?


Thanks

Steve

[TraceyG]

Hi,

How is the SSL side set up (ie, is the SSL side on a different server to your non-ssl site, is it on the same server but using a different cgi-bin or is it on the same server and using the same cgi-bin?

If it is on a different server, to get this to work there needs to be an NFS connection between the two servers so that the non-secure acatalog folder can be mapped to the secure cgi-bin.

It may be worth getting your host to check out our Correct SSL Setup For Actinic Guide from here.