Uploading error

[arsonman]

Hi all

During the "check and send files" procedure while uploading, when it reaches the "Merging incremental updates at the web site.." step, the following warning appears : "Actinic received a network error while merging files on the server. Try again later and contact your network administrator if the problem persists. A connection with the server could not be established". I contacted the server provider and double checked the settings, which seem correct. If I try the test from the Advanced Network Setup, I get " A connection with the server could not be established " and when I press OK I get another one " The test script failed to execute on the web server. The error could be caused by several things. Check the path to the Perl shell, the CGI script extension, the path to CGI-BIN, and the CGI-BIN URL. This error could also occur if your web site is out of disk space or your web server is not configured to accept POSTs to CGI scripts."

Any help on this issue. I have tried everything for the past 5 days

Thanks

[Mike Hughes]

Can you post your network settings so we can take a look ?

The easiest way to do this is to save them to a text file, then copy and paste them into a post here. Remember to cover up your username and password.

Mike

[arsonman]

Hi Mike

Is this what you need to check?

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST relay.clara.net
WEBSITEURL http://www.e-plethora.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 20
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME
SMTPPASSWORD
SSLCATALOGURL https://www.e-plethora.com/acatalog/
SSLCGIBINURL https://www.e-plethora.com/cgi-bin/
SSLPATHFROMCGITOCATALOG ../acatalog/
SSLCODEBASE ./
SSLFTPHOST e-plethora.com
SSLFTPUSERNAME
SSLFTPPASSWORD
SSLPATHTOCGIBIN cgi-bin/
SSLUSEPASSIVEFTP false

[Mike Hughes]

Have you seen this post with recommended settings for Clara? they look different to yours.

http://community.actinic.com/showthread.php?t=13759

Mike

[arsonman]

Mike

It is still not working with the official settings from clara. I noticed that it refers to Actinic v6. Do they apply for the v7 as well?

Aggies

[Mike Hughes]

I did notice that this was for V6, but the settings are for the network so I can't see why they should be any different for V7.

Do you still get the same error message using the settings Jont posted or is it different?

Mike

PS. You could email the Original Poster in the other thread and see what he had to do to get this working.

[jont]

Just to update the thread I have replied via email to the OP with a current export of my CLARA setup.

The v6 settings mentioned in this thread are exactly the same for v7 and I upgraded without any issues from 6 to 7.

I sometimes get the same error message - the site updates itself and does create a system point so at the next upload only the modified items are uploaded. Over the years experiencing this I can only put it down to heavy network traffic and the connection timing out. I just ignore it as everything is working OK.

HTH

[arsonman]

Jont, thanks for the settings, it was a great help. I still reach the merging step and cannot complete the upload. I checked the website and the Actinic front page is loaded. But that is it. No other files can be found live

Any thoughts?

[Bruce]

Hi,

Are you doing an update ( Blue up arrow) or a refresh of the site? If you are getting a merge request error, I would suggest first off doing a complete refresh of the site .. Web | Refresh Website ..

Kind regards,

[arsonman]

Hi Bruce,

I tried refreshing the site first as you instructed but I still get the same warning ( even while refreshing ) : "Actinic received a network error while merging files on the server. Try again later and contact your network administrator if the problem persists. The operation timed out". After refreshing , if I start uploading, the same warning appears.

I've tried everything. It is hopeless.

[Bruce]

Hi,

What happens when you do a test in the network settings window?

[arsonman]

Bruce,

While it is "testing normal settings...Testing CGI Script settings..." I get a warning " The operation timed out " and when I press OK I get : "The test script failed to execute on the web server. The error could be caused by several things. Check the path to the Perl shell, the CGI script extension, the path to CGI-BIN, and the CGI-BIN URL. This error could also occur if your web site is out of disk space or your web server is not configured to accept POSTs to CGI scripts."

I think I memorised this. I've seen it a million times over the last 20 days

[Bruce]

Hi,

From the settings you have in one of the above posts, I noticed that the path to perl is /bin/perl, this ideally should be usr/bin/perl, unless teh settings you have were provided by the Hosting company.

If you have FTP access to the server can you check to see if the folder permissions are correct, acatalog '777', cgi-bin '755'

Kind regards,

[arsonman]

Hi Bruce,

I checked the attributes and they are correct. I also changed the path to perl and I still get the same warning. Is it possible to have your email address? I could send you my usernames and passwords so that you could try and solve this ( if you have the time of course ). I'm close to a nervous breakdown and I trust you will keep it confidential.

Thanks for your help anyway

Kind Regards

Aggies

[Bruce]

Hi,

Please mail me your network settings @ bksupport@actinic.co.uk

Go in to Advanced | Network Setup | Export , save to your desktop and then add the attachment so that I can import them here. Also let em know exact version of Actinic.

Kind regards,