Script Connection Problem?? (75,:\WWWRoot\roksport.com\www\cgi\cp00000.pl’ script

[brokenBrains]

Problems with recovering a back up on a new PC - has meant that the whole side no longer works plus processing existing orders.

I'M now in a COMPLETE panic

I get the following errors I have re-installed and tried recovered back up many times plus doing tests on advanced - Network Setup and continually get the errors below.



Emailing

Actinic is not able to run the CGI scripts on the server. It appears as if the scripts are not installed. The most likely cause is that you have an incorrect CGI-BIN URL. If you've never uploaded the site, then you should do it before a download of orders. If you've uploaded the site ever, then Run Web | Configure Web Site Details... to review your web site configuration.

Retrieving orders:

The web server returned an unknown response.

Possible Cause:
You are attempting to download orders
before uploading to the web site
Incorrect CGI-BIN URL in the web site details
Incorrect permissions on the CGI script on
the server (UNIX servers only)
Script corruption - Could be caused by:
Binary ftp transfer during manual installation
Incomplete transfer
Garbled transfer
etc.
Old or bad version of Perl running on server
Http server error
Wrong Path to Perl specified in the
web site details
Unknown
Recommendation:
Abort
Resolution:
Check cgi-bin script permissions
Compare cgi-bin script against local script to
check for corruption
Upgrade Perl on server (needs at least 5.002)
Run the Web | Configure Web Site Details command to verify your setup
Re-install the web site
Review server response for hints

The response was:
'D:\WWWRoot\roksport.com\www\cgi-bin\nq000000.pl' script produced no output



Command: version Filename:

Advanced Network Setup

Test came up with following error:




The Check script sent an invalid response (75,:\WWWRoot\roksport.com\www\cgi\cp00000.pl’ script produced no output
). Retry the test. If the problem persists and you are unable to store contact your Actinic or Actinic Support as appropriate.

[Bruce]

Hi,

Since moving to the new PC have you changed servers? Do you have a snapshot of the site from the previous PC? What are the Network Settings you have in Advanced | Network Setup ?

Are you able to import the snapshot / backup into Actinic on the new PC? If you have then you should also have the network settings, Go into Advanced | Network setup and run a 'Test', if succesful, you will first have to do a refresh of the site ( Web | Refresh website ) before you can retrive orders. Reason for this being that since it is a new install on a new PC the encryption keys would have changed and hence the necessity to refresh before being able to download orders. If the Network test fails, I would suggest using the wizard to configure the settings as it usually gives you a pretty accurate picture of where the problem lies.

Do post back and let us know how it goes.

Kind regards,