cards being refused by ssl

[J.B]

hi


i have just set up a shared ssl with actinic.
(to avoid the java proplems that many people encountered)
Only to find that some customers are now phoning up saying that the ssl will not accept there card details

has any one encountered this.
or does anyone know how i can sort out the problem

im running actinic catolouge v 4.1.1

youve been very helpfull in the past thanks in advance

[taliesyn]

All SSL does is encrypt the data stream between your site and your customer's browser. It doesn't actually validate anything.

I can't understand how SSL can be rejecting the card details

The actual card numbers themselves are presumably checked using the "mod10" check digit formula by Actinic itself so I think your problem may lie there.

Do they get some kind of message when their details are refused?

[J.B]

i have spoke to 2 customers so far myself

1/ had a switch card wich had no issue number
the ssl demanded a issue number so the customer tryed putting 1 in just to get it through the ssl said card number inccorect

2/ a visa delta card wich simply would not be accepted by the computer

could it be the logorithum that checks the card details
i know there is one because you cant just make a card number up like you can in the java applet.


what is? and can i update? 'mod10'

also i have had 2 few orders come thorugh currupt so all i get is the card detailsand no order what can cause this and can i stop it?

[taliesyn]

Every card number out there uses a formula that is used to make sure that it is a valid card number. All it does is check that the string of digits that you have entered actually conform to this formula so that for example if you type 1 digit in your card number incorrectly, it will throw it out and report an error. It will also reject cards like 1111 2222 3333 4444 and so on because they do not follow the formula.

Think of it as a checksum for the card number. If the checksum of the card number when put through the formula is right, then the card number is a valid one. If not, then it's invalid, and you need to re-enter it.

It's mostly in place to avoid 'finger trouble' when entering card details. It is a standard formula, and is not changeable within any software that I am aware of.

Switch cards with no issue number on the other hand are a different matter. Look here in the Actinic Knowledge Base for a solution. Royal Bank of Scotland and NatWest Switch cards are the main culprits.

I don't know why the Visa Delta card would be rejected. It seems to me to be unrelated to the above problem.