Heart Internet

[sgtbash]

Hi,

I am a big user of Actinic and am usually pretty cool with it and can use it well.

I have just changed hosting companies (bla bla bla) to "Heart Internet" and now i am having problems getting the network settings right.

Heart have actinic settings listed in the support section which i have tried but with no luck.

I have tried old configs (with new info)
I have tried the "Linux permissions for Use with Actinic Ecommerce" documentation.

Nothing seems to work.

If i go onto the "Advanced config" and test it, it will fail on the cgi script part and give me the error:
"Actinic received a server error from the web server. The CGI scripts are not executing properly on the server. Run Web | Configure Web Site Details... to review your web site configuration."

AND

"The test script failed to execute on the web server. The error could be caused by several things. Check the path to the Perl shell, the CGI script extension, the path to CGI-BIN, and the CGI-BIN URL. This error could also occur if your web site is out of disk space or your web server is not configured to accept POSTs to CGI scripts."

If i run the network wizard it will get past the cgi settings (which havent changed) and fail at the SMTP settings which i know are correct and work as it is a "in use" email account. It gives the error:
"An error occurred while sending an HTTP request to the web server. Perhaps your network is down or the web server is down. Try again or contact your network administrator or ISP correct the situation."

Which is not true as i am online and so is the web server.

Please help!

Thanks

Dan

[RuralWeb]

There are a whole series of threads on heart internet - have you tried all those first.

[sgtbash]

I have read both of the threads that are relevent to actinic on hearts support section.
they read:

The settings are as follows:-

Location: Advanced menu: Network Setup.

Server details:
Catalog URL: http://www.(domain)/acatalog/
CGI-BIN URL: http://www.(domain)/acatalog/cgi/
Codebase: ./
Path from CGI-BIN to acatalog directory: ../

FTP Details:
Server Host ftp.(domain)
Username: (account username)
Password: (account password)
Path to CGI-BIN: public_html/acatalog/cgi/
Path from CGI-BIN to acatalog directory as viewed by the FTP Server: ../
Use Passive FTP Transfers: tick only if having difficulty uploading

Common Settings:
CGI Script ID Number: 1
Extension: .pl
Ignore Passive Transfer Errors: tick
Use Relative CGI-BIN URLs in Catalog Pages: leave unticked unless required
Web Site URL: http://www.(domain)
Path to the Perl shell: /usr/bin/perl

Email Settings:
SMTP Server: mail.(domain)
Username and Password Required: tick
Username: email address
Password: email password

Versions prior to v7 do not support authenticated SMTP. To obtain a free fix for this, go to http://www.drillpine.biz/actinicstuf...eadoOfSMTP.txt

We would like to thank Malcolm Bailey for his assistance.


UPDATED Settings for later versions of Actinic are as follows:

Location: Web: Network Setup.

Server details:
Catalog URL: http://www.(domain)/acatalog/
CGI-BIN URL: http://www.(domain)/cgi-bin/
Codebase: ./
Path from CGI-BIN to acatalog directory: ../public_html/acatalog/

FTP Details:
Server Host ftp.(domain)
Username: (account username)
Password: (account password)
Path to CGI-BIN: /cgi-bin/
Path from CGI-BIN to acatalog directory as viewed by the FTP Server: /public_html/acatalog/
Use Passive FTP Transfers: tick

Common Settings:
CGI Script ID Number: 1
Extension: .pl
Ignore Passive Transfer Errors: tick
Use Relative CGI-BIN URLs in Catalog Pages: untick
Web Site URL: http://www.(domain)/
Path to the Perl shell: /usr/bin/perl

Email Settings:
SMTP Server: mail.(domain)
Username and Password Required: tick
Username: email address
Password: email password

These settings tested on Actinic Designer 8.0.3
We would like to thank Scott McKenzie for providing this information.


AND


Versions prior to v7 do not support authenticated SMTP. To obtain a free fix for this, go to http://www.drillpine.biz/actinicstuf...eadoOfSMTP.txt

Heart Internet would like to thank Malcom Bailey for his assistance


The second is not relavent as i am using the latest version avialable from the website (8.5 i believe)

and the settings i am using in my network settings are taken from the first thread.

Dan

[sgtbash]

Hey all,

Its working now, i have no idea what i did but it works and i have it working on both a standard domain and a subdomain.

I will attach the network settings for the standard domain below for anyone to copy themselves.

Thanks for the help everyone.

Network Settings:

HTTPPROXYMODE	0
HTTPPROXYADDRESS	
HTTPPROXYPORT	80
HTTPPROXYUSER	
HTTPPROXYPASSWORD	
FTPPROXYMODE	0
FTPPROXYADDRESS	
FTPPROXYPORT	21
FTPPROXYUSER	
FTPPROXYPASSWORD	
SCRIPTID	23462
SCRIPTEXT	.pl
SMTPHOST	mail.{YOUR DOMAIN}
WEBSITEURL	http://www.{YOUR DOMAIN}/
IGNOREPASSIVEERRORS	true
USERELATIVECGIURLS	false
PATHTOPERL	/usr/bin/perl
USEENHANCEFTP	true
FTPCLIENTTIMEOUT	15000
FTPRETRYDELAY	3000
FTPSILENT	false
FTPMAXRETRIES	3
FTPCONNECTTIMEOUT	25000
SMTPAUTHREQUIRED	true
SMTPUSERNAME	{YOUR SMTP USERNAME}
SMTPPASSWORD	{YOUR SMTP PASSWORD}
CATALOGURL	http://www.{YOUR DOMAIN}/acatalog/
CGIBINURL	http://www.{YOUR DOMAIN}/cgi-bin/
PATHFROMCGITOCATALOG	../public_html/acatalog/
CODEBASE	./
FTPHOST	ftp.{YOUR DOMAIN}
FTPUSERNAME	{YOUR FTP USERNAME}
FTPPASSWORD	{YOUR FTP PASSWORD}
PATHTOCGIBIN	/cgi-bin/
USEPASSIVEFTP	false
FTPPATHFROMCGITOCATALOG	../public_html/acatalog/