Error message: Can't connect to FTP due to incorrect Username/Password - incorrect

[johnwarde]

Hi,

I am getting the following error message when the 'Test' button is clicked ...
"Unable to connect to the FTP server because the specified username or password in incorrect"

This is not the case ... the username and password are correct; I have full access to the FTP server on our remote machine and from the FTP server log I can see that the connection is made, files are uploaded, test directories created and deleted etc. (see copy of log below)

We are using the FileZilla FTP server on a Windows Server 2003. Actinic is sending a "SITE chmod" to a Windows server (chmod is a Unix/Linix command) which Windows does not understand, this may or may not be the cause for the error message.

I there a way in Actinic switch to from a "*nix" to "windows" mode?

Thanks,

John

FTP server log
(000011) 31/05/2007 12:08:29 - (not logged in) (77.77.77.77)> USER myusername
(000011) 31/05/2007 12:08:29 - (not logged in) (77.77.77.77)> 331 Password required for myusername
(000011) 31/05/2007 12:08:30 - (not logged in) (77.77.77.77)> PASS *********
(000011) 31/05/2007 12:08:30 - myusername (77.77.77.77)> 230 Logged on
(000011) 31/05/2007 12:08:30 - myusername (77.77.77.77)> CWD /cgi-bin/
(000011) 31/05/2007 12:08:30 - myusername (77.77.77.77)> 250 CWD successful. "/cgi-bin" is current directory.
(000011) 31/05/2007 12:08:30 - myusername (77.77.77.77)> SITE chmod 0755 cp000001.pl
(000011) 31/05/2007 12:08:30 - myusername (77.77.77.77)> 504 Command not implemented for that parameter
(000011) 31/05/2007 12:08:30 - myusername (77.77.77.77)> disconnected.
(000009) 31/05/2007 12:08:30 - myusername (77.77.77.77)> CWD ../acatalog/
(000009) 31/05/2007 12:08:30 - myusername (77.77.77.77)> 250 CWD successful. "/acatalog" is current directory.
(000009) 31/05/2007 12:08:30 - myusername (77.77.77.77)> MKD __asdduh
(000009) 31/05/2007 12:08:30 - myusername (77.77.77.77)> 257 Directory created successfully
(000009) 31/05/2007 12:08:30 - myusername (77.77.77.77)> RMD __asdduh
(000009) 31/05/2007 12:08:30 - myusername (77.77.77.77)> 250 Directory deleted successfully
(000009) 31/05/2007 12:08:30 - myusername (77.77.77.77)> disconnected.

[johnwarde]

Hi,

found the solution to this ... I had an old/invalid/different set of FTP details under the SSL tab of the network set-up and this is why I was getting username/password error. The error message could have a bit more information i.e. the server name !

John

[mollusc_limited]

John,
Thanks for posting your fix.
I had the same problem and found your post which I followed and it fixed the problem. T-h-a-n-k--y-o-u for taking the time to update the forum on your response.

Perhaps this should really be flagged as a bug?

With thanks to John and to prevent a couple of lost hours work take care:
When filling in the FTP details on one tab this does not alter the ftp details on the other tab
web->network setup-> standard/ssl
Fill in your new details on both tabs!

Thanks once again John,
VBR,
Shane

[Darren B]

Not really a bug as some ssl details are different, maybe a correction to the error message to make it more informative