PSP - failed to register properly problem!

[marknc]

I have dreadful recurring problem that keeps on returning and stops me from uploading changes and downloading orders.

This a fresh install of Version 7 from disk then updated using the 7.0.7.0.0.0. patch from the Actinic website.

The error message simply reads:
Payment service provider, PROTX, failed to register properly - class ID ({AC060015-43EE-11D2-9520-080000511272}). This error message also shows when clicking the “Configure Method” button for any PSP on the Payment & Security tab in Business Settings. Each dialogue box is missing a number of fields.

I have struggled with this for days on end, having to completely uninstall and reinstall Actinic every time, but it continues to re-occur.

I just hope someone can help me with this. It's not only driving me crazy, it's not helping the business either. Last week when the problem began, when attempting to download orders, I was getting error messages about class ids and corrupt files. We lost about 20 orders from the Actinic system, fortunately though, we had email copies as back ups.

We have used Actinic for many years and consider it an exceptional piece of software. Unfortunately this problem is really hounding us, but we do not want to go back to version 6 if we can possibly avoid it.
Mark

[marknc]

Don't know if this helps but I've been looking at the OCCUpgrade.ini file and one of the parameters reads:
AuthorisedAllowed=1
A long shot, but might this relate to the CGI Script ID number, which is 2?
Mark

[pmsupport]

re: PSP - failed to register properly problem!

Hi Mark,

It looks like this is an install issue. You need to run the PSPSetup.exe application that came on the installation CD, as this will install the PSP details into the new machine.

This should solve the problem.

Please let me know how you get on.

[marknc]

I have just tried this and it did not work I'm afraid. I am completely at a loss for a solution!

[leehack]

Any possibilities to upgrade to V8? Or possibly download the v8 trial and import your snapshot see if it happens on that also? Sounds like a kaputt snapshot to me, i really think you need to register a support query on this, just wish i could help, i can sense how peed off and frustrated you are.

[marknc]

Thank you for understanding, I sure am frustrated. Yes that does sound like a good suggestion, but the cost is going to kill me if it works!! I have tried snapshots right back to Actinic Version 6 on the 25th May and still the problem persists. Wierd huh?! I'll keep you posted.

[Kiran]

Hi Mark

Have you had any joy in sorting this out, if the problem still occuring please let us know so we can try and sort this out ASAP.