Upload Fails V8.5.1

[TraceyG]

Can I suggest that everyone with the problem contacts support so that we can do some testing to narrow down the problem. We will need your snapshots so we can see if we can recreate the problem and if so we may be able to find out what is common between all your sites and resolve it for you. Let whoever you deal with know about this thread too.

[Donna Kempster]

Did anyone ever get a resolution to this problem? it has randomly started happening to us today? We are on 8.5.2 Donna

[TraceyG]

Hi Donna,

I can't see any reports from Andrew or Donna regarding this issue so I'd have to suggest that you contact support (call if you have a cover contract or use the link in my signature for email support) so we can investigate the problem further.

[intrapreneur]

A Solution?

Still having this problem and getting very frustrated so I decided to install Actinic on my brand new Intel Core2 Duo 2gb Ram laptop and copy across a snapshot. It uploaded straightaway! So there is your answer people just buy a new PC !

[PartiesinaBox]

Same problem - Support not helping

Having upgraded to 8.5.3 IHDB, I'm experiencing exactly the same problem - Upload hanging at 'Review files' and also causing One Stop Automation to stop its upload.

Support are not doing very much - very slow at responding - and don't seem to have a clue what the problem is.

Can anyone help?

Grahame
Parties in a Box
http://www.partiesinabox.co.uk

[Simon Williams]

One of mine is doing this now.

Just out of curiosity, are any of you guys using HeartInternet?

Simon

[PartiesinaBox]

No - but am using One Stop Automation from MoleEnd.

Regards

Grahame
Parties in a Box
www.partiesinabox.co.uk

[toystoyou]

Hi
This is gonna seem like a vague reply but unfortunately I can't remember the exact details of what I did to solve this problem.
I was getting the exact same happening when I upgraded to 8.5.3 and also upgraded my laptop and changed from XP to Vista.
I did everything that was suggested on here and it still froze at either reviewing files or sending catalog files then I'd get a timeout error. I was also getting an ftp error. You can find my problems listed in this forum. My host said it wasn't them and actinic support advised I revert to XP.
But then I started fiddling and I found somewhere in Actinic (this is what I mean by vague!) where I could change the length of time before the upload timeouts. So I changed it to the maximum time possible and the problem was solved.
But unfortunately I can't remember what the steps were I took to get to the timeout place cos I was just fiddling trying to solve it.
Perhaps someone more skilled in Actinic than me will be able to advise where to find this again so you could at least try it.
Good luck, apologies again for my vagueness.
Julie
www.toys-to-you.co.uk
Affordable ethical and Fairtrade kids toys

[Darren B]

probably under network settings, and tick enhanced ftp, then the button on the right for ftp options will become live, then you can change the settings in there.

Actinic is not very good at listening to ftp responses from servers, sometimes it go's a little deaf