Error Occurred While Sending The Merge Request

[jippybeale]

Hi,

We have just changed our website hosting and are receiving an error stating that "An Error Occurred While Sending The Merge Request".

Can anyone offer any advice please?

Thanks.

[los_design]

Another little bug.

Ignore it, upload again and all should be well. Look at your store after you get this message, you will see no error it is just a little quirk

However, if something is amiss, compact your db and refresh your site, that should do it

Regards

[pinbrook]

Can anyone offer any advice please?

search the forum....

this is a common error message, a simple search will reveal you all you need to know

[Twagz]

I get this problem right now, the knowledge base does not help me as everything it suggests does not solve it. I have spoke with customer support etc and no one can aid me.

I did a test and I get the message "you may not have permission to cgi-bin" etc, now I have checked my cgi-bin and I have all the right attributes at 755.

This is the REAL odd bit about it all, the test fails on V8 but if I load up my old version (V5) it passes and the settings are identicle.

Help?

[RuralWeb]

compact the database and do a purge and refresh

[Twagz]

nearly finished doing that, but I did not do a purge... was kinda scared of doing that. Should I do that? all of the purge?

[RuralWeb]

You ride a big motorbike so take a brave pill and press the button

[Twagz]

erm which purge? orders? emails? content? or customer accounts?

[RuralWeb]

help | throuble shooting | purge and refresh select both options

[Twagz]

yeah erm still didn't work, got any other ideas? I appreciate your help.

[pinbrook]

I did a test and I get the message "you may not have permission to cgi-bin" etc, now I have checked my cgi-bin and I have all the right attributes at 755.

you need to get rid of this error before bothering to update the site

[TraceyHand]

is your old version still uploaded?
Do you have a live site other than the V8 version you are attempting to upload?

[Twagz]

should I delete the catalog off v5 then upload on that one? will V8 work then?

[TraceyHand]

should I delete the catalog off v5 then upload on that one? will V8 work then?

it's hard to say..but are you using the V5 catalogue?
If not, it might be worth removing ALL traces of it and attempting to purge and refresh again.

[Twagz]

it's hard to say..but are you using the V5 catalogue?
If not, it might be worth removing ALL traces of it and attempting to purge and refresh again.

I ain't using it right now, I will make a complete back up of it thought. then what? just delete the catalog in the program (v5), upload on v5 and then reload V8 and refresh on that one? I wanna be 100% sure I don't lose the site.