Error setting up SSL

[Kev Challis]

Hi all.

I have been trying to setup and upload our site using SSL in preparation for using World Pay. www.peppercorncottage.com

Our site has been working fine prior to making the SSL changes today, however I have an error message while testing the network settings.

Our network settings including the SSL are below:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.peppercorncottage.com
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
SSLCATALOGURL https://www.peppercorncottage.com/acatalog/
SSLCGIBINURL https://www.peppercorncottage.com/cgi-bin/
SSLPATHFROMCGITOCATALOG ../cgi-bin/acatalog/
SSLCODEBASE ./
SSLFTPHOST ftp2.myserverworld.net
SSLFTPUSERNAME peppercorn@peppercorncottage.com
SSLFTPPASSWORD #########
SSLPATHTOCGIBIN /cgi-bin/
SSLUSEPASSIVEFTP true
CATALOGURL http://www.peppercorncottage.com/acatalog/
CGIBINURL http://www.peppercorncottage.com/cgi-bin/
PATHFROMCGITOCATALOG ../public_html/acatalog/
CODEBASE ./
FTPHOST ftp2.myserverworld.net
FTPUSERNAME peppercorn@peppercorncottage.com
FTPPASSWORD ###########
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG ../public_html/acatalog/


The error message I receive is the following:

The test script failed to execute on the web server. The error could be caused by several things. Check the path to the Perl shell, the CGI script extension, the path to CGI-BIN, and the CGI-BIN URL. This error could also occur if your web site is out of disk space or your web server is not configured to accept POSTs to CGI scripts.

Can anyone let me know if my SSL settings are incorrect?

thanks
Kev

[Mike Hughes]

Sorry Kev, but they look all wrong to me.

You need to get your non-SSL network settings working properly first before trying to get SSL to work and these are still wrong.

We've been over this before, but if you want to get it working:

1. Turn off SSL for the moment.

2. Check your server directory structure and post the info here. i.e.

- is there an http_docs folder?
- are both the cgi-bin and acatalog folders in the http_docs folder?

Mike

[Kev Challis]

The network settings without the SSL are correct. They were put right with the help of people here.

I have turned off the SSL and re-loaded the site as before which works fine using Paypal to checkout with.

Server structure is:

Server -

cgi-bin
log files
public_html - acatalog

There is no http_docs folder.

Kev

[Mike Hughes]

Sorry Kev, I meant Public_html rather than http_docs.

The trouble is, if your network settings are correct, then why is your cart page looking for images in the cgi-bin?

was that working correctly before you turned on SSL?

Mike

[Kev Challis]

Hi...

These are the network settings without the SSL.

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.peppercorncottage.com
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.peppercorncottage.com/acatalog/
CGIBINURL http://www.peppercorncottage.com/cgi-bin/
PATHFROMCGITOCATALOG ../public_html/acatalog/
CODEBASE ./
FTPHOST ftp2.myserverworld.net
FTPUSERNAME peppercorn@peppercorncottage.com
FTPPASSWORD ##########
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG ../public_html/acatalog/

These settings pass the network test.

Sorry to be a pain, how do you know the cart page is looking for images in the cgi-bin?

When I turn on the SSL I get the error message in my first post, any idea as to why with what seems to be the correct network settings?

Before turning on the SSL I think the site has been functioning fine.

thanks
Kev

[pinbrook]

I have been trying to setup and upload our site using SSL in preparation for using World Pay.

Have you asked your host to install an SSL cert for you, as you don't actually need one to use Worldpay as your PSP?

if i type http://www.peppercorncottage.com/ into a browswer i see the site, however if i type in https://www.peppercorncottage.com/ i get 404

[Mike Hughes]

OK. I think I might have found the problem which could be why I've never got Kev's website to work for me.

Looking at the cart (and other cgi-bin pages) I see this at the top of the page:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<head>
<a href="http://www.peppercorncottage.com/acatalog/sitemap.html">Site Map</a>
<title></title>
<BASE HREF="http://www.peppercorncottage.com/acatalog/">

Obviously the sitemap link shouldn't be there in the header and that breaks IE7 for me. Leaving it in means it looks as if IE7 doesn't see the basehref, deleting it means the page shows OK.

So Kev, if you can find where thats coming from and delete it then we should be able to get your site working with one simple change to the SSL settings (hopefully).

SSLPATHFROMCGITOCATALOG ../cgi-bin/acatalog/

should probably be:

SSLPATHFROMCGITOCATALOG ../public_html/acatalog/

Mike

[Mike Hughes]

Kev, you need to delete your ftp-password.

Mike

[Kev Challis]

great thanks

I have taken out the sitemap link

Just making the changes to the SSL settings and fingers crossed it uploads ok.

I'll post back once it's uploaded again.

edit: done, grr I keep forgetting that........thanks

Kev

[Kev Challis]

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.peppercorncottage.com
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
SSLCATALOGURL https://www.peppercorncottage.com/acatalog/
SSLCGIBINURL https://www.peppercorncottage.com/cgi-bin/
SSLPATHFROMCGITOCATALOG ../public_html/acatalog/
SSLCODEBASE ./
SSLFTPHOST ftp2.myserverworld.net
SSLFTPUSERNAME peppercorn@peppercorncottage.com
SSLFTPPASSWORD ##########
SSLPATHTOCGIBIN /cgi-bin/
SSLUSEPASSIVEFTP true
CATALOGURL http://www.peppercorncottage.com/acatalog/
CGIBINURL http://www.peppercorncottage.com/cgi-bin/
PATHFROMCGITOCATALOG ../public_html/acatalog/
CODEBASE ./
FTPHOST ftp2.myserverworld.net
FTPUSERNAME peppercorn@peppercorncottage.com
FTPPASSWORD #########
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG ../public_html/acatalog/

Ok, these are the current settings, I get the same error message as before.

Kev

[Mike Hughes]

Yeay! The cart works for me.

Now I know why I was having so much trouble figuring out the settings before. Without the basehref the cart and checkout pages were looking in the cgi-bin for all the images and css, hence completely broken.

Now all we need to do is finalise the SSL.

Mike

[Mike Hughes]

Which brings us back to Jo's question about SSL. have you had an SSL certificate installed because there's no sign of one? And which domain do you plan to use peppercorncottage or sqaureonebistro as it will only work on one of them.

Mike

[Kev Challis]

Yep, cart now fully functional

That's quite odd actually as the sitemap link was there for quite a while and the site was taking orders with it in place, however the orders must have come through using platforms other then IE7. i.e worked in firefox.

Hopefully get the SSL sorted now.

What would I do without this place and all your help / advice

thanks
Kev

[Kev Challis]

Which brings us back to Jo's question about SSL. have you had an SSL certificate installed because there's no sign of one? And which domain do you plan to use peppercorncottage or sqaureonebistro as it will only work on one of them.

Mike

ahh...... no I haven't lol now I feel a complete idiot. Does anyone have any recommendations, just reading up on Verisign?

domain names were unsure which to use at the moment, probably sticking with peppercorncottage.com as we have built a customer base with this domain for many years now.

thanks
Kev

[pinbrook]

ahh...... no I haven't lol now I feel a complete idiot. Does anyone have any recommendations, just reading up on Verisign?

2 things

1 you don't need an SSL cert if you use worldpay
2 you may be restricted by your host as to which cert you can install - as hosts tend to have an acct with one provider only.

Ask your host first....