No images on website

[ibby]

Hello I am using v7 of the software.
I have uploaded my website to www.flashymobiles.com
as a test and non of the images are working.

Ive tried to set them to jpg. and it doesnt matter,

help guidance appreciated

[RuralWeb]

Try refreshing the website

[ibby]

Try refreshing the website

That doesnt work.
Ive tried it from multiple pcs

can you view it ok ?

[RuralWeb]

Where are you storing your images on your PC - they should be in the site1 folder

[Duncan Rounding]

That doesnt work.
Ive tried it from multiple pcs

can you view it ok ?

We don't mean refreshing your browser - we mean refreshing the online site by going in Actinic to Help - Troubleshooting - Website Purge and Refresh.

Also make sure as Malcolm says that everything related to your website is in the Site1 folder.

[NormanRouxel]

I see several problems:

1) You may have erronous Network Settings. The generated line

<Actinic:BASEHREF VALUE="http://www.flashymobiles.com/" FORCED=1/>

should be

<Actinic:BASEHREF VALUE="http://www.flashymobiles.com/acatalog/" FORCED=1/>

2) If I try to load an image directly into the browswer via http://www.flashymobiles.com/acatalo...csson_Logo.jpg I get

Forbidden
You don't have permission to access /acatalog/HQ_Sony_Ericsson_Logo.jpg on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


--------------------------------------------------------------------------------

Apache/1.3.37 Server at www.flashymobiles.com Port 80

Export your Network Settings (hide passwords) and post here so we can look at them.

[fergusw]

If you are definately seeing the image files being uploaded by Actinic during the upload/refresh stage then it would most likely look like a hosting issue.

I notice, upon a brief inspection, that all your image are .gif files. Have you tried uploading a .jpg file type?

Perhaps fire an email of to your webhost to get a response from them about this issue. Perhaps your server is not correctly configured for image files, strange as this may sound!

[ibby]

@ RuralWeb
Yes all pictures are in the site1 folder.

@drounding
Just tried that > Deleted every thing.. doesnt seem to make a diffrence

@normanrouxel

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.flashymobiles.com
WEBSITEURL http://www.flashymobiles.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.flashymobiles.com/acatalog/
CGIBINURL http://www.flashymobiles.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST flashymobiles.com
FTPUSERNAME *************
FTPPASSWORD **********
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /acatalog/

These are my settings

@fergusw

Ive tried uploading jpg as well.

Keep the items comming

THanks

[fergusw]

Perhaps fire an email of to your webhost to get a response from them about this issue. Perhaps your server is not correctly configured for image files, strange as this may sound!

I would still try contacting your host for confirmation that there is no issue at their end!

[ibby]

update
spoke to my hostin company

Please wait for a HostGator operator to respond.

A HostGator operator should be with you shortly! Thank you for your patience.

A HostGator operator should be with you shortly! Thank you for your patience.

A HostGator operator should be with you shortly! Thank you for your patience.

A HostGator operator should be with you shortly! Thank you for your patience.

Welcome to HostGator Live Chat! You are now chatting with 'Nathon'

******: Welcome to HostGator, how may I assist you?

ibby: Hi

ibby: I am having problems with my website


******: Hello


******: What is the problem?

ibby: Ive recently bought actinc software and decided to make an ecomerce website.

ibby: However some of the images if not all are not displayed when you navigate to the url.

ibby: url is

ibby: flashymobiles.com

ibby: every thing looks ok at my pc side, and the images are going up but no one can view them


******: I really have no way of checking that because it would be scripting related. You will have to contact the script creater for assistance

ibby: Well.. I have and they asked me to come to you

ibby: to verfiy that certin types of images .. or scripts are not locked down on the servers


******: I cannot check the coding on this. It is going through a cgi script


******: No images or scripts would be blocked

ibby: ok


******: Is there anything else I can help you with?

ibby: Nope

[leehack]

Pay peanuts, get monkeys?

[ibby]

Pay peanuts, get monkeys?

Hostgator has been good so far
I know they are cheap!

[Duncan Rounding]

Why not make a new directory on your webspace and manually upload an image, then see if you can see it on the web.

[Mike Hughes]

This bit:

FTPPATHFROMCGITOCATALOG /acatalog/

Looks wrong. It's implying that for FTP the /acatalog/ folder is in the cgi-bin directory.

Try leaving it blank and do a full refresh.

Mike

[fergusw]

******: I really have no way of checking that because it would be scripting related. You will have to contact the script creater for assistance

It is not scripting related. All they need to do is to check the images exist at the URL requested, and then check to make sure the server is serving these images as expected. Bit of a lacklustre response that tbh.

ibby: Well.. I have and they asked me to come to you

To be fair Ibby, the host recommended you speak to the Script originators, Actinic. You asked the forum community, not Actinic. Moot point I know, but best to be correct here

******: No images or scripts would be blocked

That seems to answer the issue of the server configuration.

Ibby, Have you FTP'd onto your hosting area using a 3rd Party program like WS_FTP or Cute_FTP or the like to check that the missing images are actually there on the webserver within the acatalog folder online?
This is the very first thing I would be doing.