The CGI scripts are not executing properly on the server.

[webdesignhelper]

still no luck, my settings are now:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 119
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.stop-go.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.stop-go.co.uk/acatalog/
CGIBINURL http://www.stop-go.co.uk/cgi-bin/
PATHFROMCGITOCATALOG /var/www/vhosts/stop-go.co.uk/httpdocs/acatalog/
CODEBASE ./
FTPHOST ftp.stop-go.co.uk
FTPUSERNAME ******
FTPPASSWORD ******
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /httpdocs/acatalog/

[Paul Bulpit]

Try:

Advanced Network Setup | Wizard

Check the box "Confirm Each Setting", [Next]

Work through following screens (carefully, double-checking) until you get to:

(Popup) 'Exploring the Directories on your website' followed by 'Directories'

Click on the top CGI-BIN (should be the second one down?) then click the top >> button.

Click on 'httpdocs' then the bottom >> button.

Follow the next screens, when you get to 'Path' click on 'httpdocs' and >>

When finished, run 'Test'

[Paul Bulpit]

I notice in your posted settings you have

SCRIPTID 119 which came from my file. Your script ID may be different.

Sorry.

[fergusw]

Has this site ever been working?

Your
http://www.stop-go.co.uk/acatalog/error.err
page shows some "XML Cart malformed" errors which would indicate that the actinic site was able to progress to the checkout at some point (last tiem being 30th Jan).
If this is the case then your host needs to look at what might have changed. With PLESK control panels occasionally the problem lies in the underlying APpache server and cannot be changed/seen via the Plesk control panel.

[webdesignhelper]

i've tried the wizard but it always stops at the perl path page, i know the path is correct but it always says it not and will not let me past that page.

[fergusw]

I really think it is worthwhile speaking to you host directly here. This is almost definately a hosting configuration issue. Your initial settings looked fine for a Unix server.