CGI-BIN error, really frustrating. 4sure V9

[gaj]

After speaking to actinic support I'm told these settings work:

HTTPPROXYMODE	0
HTTPPROXYADDRESS	
HTTPPROXYPORT	80
HTTPPROXYUSER	
HTTPPROXYPASSWORD	
FTPPROXYMODE	0
FTPPROXYADDRESS	
FTPPROXYPORT	21
FTPPROXYUSER	
FTPPROXYPASSWORD	
SCRIPTID	2
SCRIPTEXT	.pl
SMTPHOST	123
WEBSITEURL	http://www.onboardenergy.co.uk/
IGNOREPASSIVEERRORS	true
USERELATIVECGIURLS	true
PATHTOPERL	/usr/bin/perl
USEENHANCEFTP	true
FTPCLIENTTIMEOUT	15000
FTPRETRYDELAY	3000
FTPSILENT	false
FTPMAXRETRIES	3
FTPCONNECTTIMEOUT	25000
SMTPAUTHREQUIRED	false
SMTPUSERNAME	
SMTPPASSWORD	
CATALOGURL	http://www.onboardenergy.co.uk/acatalog/
ONLINESTOREFOLDERNAME	acatalog
CGIBINURL	http://www.onboardenergy.co.uk/cgi-bin/
PATHFROMCGITOCATALOG	../acatalog/
CODEBASE	./
FTPHOST	ftp.onboardenergy.co.uk
FTPUSERNAME	xxxxxxxxx
FTPPASSWORD	xxxxxxxxxxx
PATHTOCGIBIN	/public_html/cgi-bin/
USEPASSIVEFTP	true
FTPPATHFROMCGITOCATALOG	/public_html/acatalog/

Problem being that I'm receiving the following error when clicking on 'Test'.

You do not have write permissions to the cgi-bin directory "/public_html/cgi-bin/" or it does not exist.

After emails back and forth actinic believe that there is a problem with my firewall settings. Both Norton and Windows firewall are switched off and access to ftp ports through the router are available.

I've spent way too long trying to solve this, any help would be appreciated.

Thanks in advance.

[pinbrook]

i would phone/email 4sure support - they will be able to resolve it for you

[gaj]

Managed to get things 'working'... although I'm now receiving an Internal Server Error with all the scripts that actinic has uploaded. Any suggestions?

On the network test... still getting the cgi-bin error.

Thanks.

[Darren B]

ftp to your account and check the permissions of your cgi-bin, these should be 755.

there are a few members here that use 4sure and i also know that they have problems.

[TraceyHand]

nice sig, Darren

[gaj]

Thanks for the advise Darren. I have already checked the cgi-bin and just doule checked and it is set to 755.

Regards

[TraceyHand]

Adam,
Are you still having problems with this?
If so, try this

Web > Network Setting
Change the CGI script ID to a different number.

FTP into your site and remove ALL the contents of the cgi-bin

Help > Troubleshooting >Web Site Purge and Refresh

Tick ALL THREE boxes and click 'Delete and refresh'

Note: If you have any perl script modifications, you will need to re-do and upload this again after the purge and refresh.

See if that helps

[Mike Hughes]

What do 4sure say? Their support is usually very fast and they're the people who know their webhosting best.

Mike

[gaj]

Hi guys,

Thanks for your help so far. It seemed to be a problem with the setup on my PC. I installed actinic on another machine on the same network and the test settings worked. However, when I press 'refresh website' it goes all the way until the end and gives me another cgi-bin permission error.

Cheers

[gaj]

The Website Purge and Refresh button is blanked out?

[TraceyHand]

ok...the fact that you've not yet managed a completely successful upload could be the reason it's greyed out.

Just try a refresh instead of a purge and refresh then but ensure you follow all the other steps (ie changing script ID and removing old cgi-bin contents)

ps..I'll repeat Mike's reply about contacting 4sure. I presume you've done this. Their tech/Actinic support is excellent

[gaj]

I've managed to solve the CGI-BIN problem but am still extremely frustrated.

It seems that V9 is giving the problem when anything from V6 is imported (or the upgrade option at installation). This leaves me with no catalog! Is there a way around this without importing anything as such?

Thanks.

[pinbrook]

i don't think you can go 6 to 8/ 9, you need to upgrade 6 to 7 then you can go to 8/9

you can get a 30 day download of 7 from the download area at actinic website

[Goodbrat]

ca000 error

hi, am getting this error - the website was successfully loaded - all network setting were OK - but when i click "ADD TO CART" in live website - i get the following error. I have checked on stock monitoring and their is 1000nos. of units available. The actinic EPOS link is switched off. Any ideas ??


A General Script Error Occurred

--------------------------------------------------------------------------------
Error: The specified product (reference 19114) has just been removed from the catalog. Please return to the catalog and continue shopping. If you press the Refresh or Reload button on your browser, the removed products will no longer be visible in the catalog. We apologize for the inconvenience.
--------------------------------------------------------------------------------
Press the Browser back button and try again or contact the site owner

[Rich Brady]

Any ideas ??

What's your URL?