Retrieving Orders

[bootboxdotbiz]

I have been using the system for a couple of weeks with absolutely no problems whatsoever, however, the past couple of days I have been having trouble retrieving orders.

Every time I click the "Retrieve Orders" button I get the following error message:

"Actinic received a timeout error from the web server. The server is too busy right now. Try again later."

Can anyone help? I have been unable to retrieve orders for 2 days now.

Thanks

[TraceyHand]

who is your webhost?

[Duncan Rounding]

Begin with an F perhaps?

[TraceyHand]

I was wondering that myself, Duncan!

[bootboxdotbiz]

Hi, my web host is Streamline.

Never had a problem until now.

[Duncan Rounding]

You should contact your host and describe the timeout problem.

[bootboxdotbiz]

I have submitted a support ticket and am awaiting a response. As I have noted in a previous thred, I have read much about the issues concerning Fasthosts, but I am hosted with Streamline. Seems strange this error has occurred on two different hosting areas at the same time. Are we sure it is not an Actinic issue?

[Duncan Rounding]

If this was an Actinic issue then there would be 100x more people posting about this type of problem and mentioning their host.

This is the first time I've heard a host other than Fasthosts experiencing this.
Is Streamline a reseller for Fasthosts or something.

[bootboxdotbiz]

Not that I am aware of, Streamline (www.streamline.net) are completely independant. I am sure if it was an Actinic issue there would be more postings, just coincidental that two hosts failed at the same time.

Thanks again

[BrianB]

Streamline does appear to be associated in some way with FastHosts.

[Duncan Rounding]

What makes you think so Brian?

[OriginalTouch]

Yes, I also did not know that Streamline and Fasthosts were linked but it does seem strange that the problem is appearing on both at the same time. I am losing orders and am fuming

[TraceyHand]

What makes you think so Brian?

There is a fair bit on t'internet stating that Streamline uses Fasthosts for their hosting.

A google search on both words was quite revealing, actually

[Rich Brady]

You're not wrong...

http://www.hostingwho.com/hosting-s/streamlinenet/

http://www.ukbusinessforums.co.uk/fo...p/t-65513.html

[bootboxdotbiz]

Well, that is all news to me, I always thought Streamline were independant. I am glad I came to the experts now, thanks.

As an aside, anyone got any recommendations for a decent web host? I have used Freeola in the past, may consider them again.