UK2 Trouble with uploading

[F3ZZ3H]

Hi Guys

Total newbie here im affraid. In the past i have used other carts but have been asked to use Actinic for this project. Everything was going well untill i went to upoad, i get the below error message right at the end. The website is uploaded and all of the HTML pages a viewable but anything that requires CGI seems to bring up an error page. I've searched for answers all day but i can't seem to find the answer.

Somebody suggested changing information in

/etc/vsftpd/vsftpd.conf
/etc/vsftpd.conf

exceopt this file doesnt exist..

The host is UK2.net which i have seen other actinic sits running on so i don't think its a server compatability issue. But there customer support seems to be ... lacking.

Here is the error message i get.

<a href="http://s5.photobucket.com/albums/y154/F3ZZ3H/?action=view&current=error_message.jpg" target="_blank"><img src="http://i5.photobucket.com/albums/y154/F3ZZ3H/error_message.jpg" border="0" alt="Photobucket"></a>

Any help would be greatley apprieciated.

[Mike Hughes]

website url?

[F3ZZ3H]

hey sorry its

http://www.smartpartseurope.co.uk/

[F3ZZ3H]

www.smartpartseurope.co.uk

[guccij]

What are your network settings?

[F3ZZ3H]

What are your network settings?

Sorry is there a way of exporting this from actinic? Or do you have to type this our manually?

Like i said total newbie to Actinic.

[leehack]

Open up your network settings dialog and press the export button.

[Darren B]

Dont expect any form of support from UK2, they take around 24 to 48 hours and normally answer your question with a question.

[F3ZZ3H]

Ok here's the network settings as requested.


HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 2
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://www.smartpartseurope.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.smartpartseurope.co.uk/store/
ONLINESTOREFOLDERNAME store
CGIBINURL http://www.smartpartseurope.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../store/
CODEBASE ./
FTPHOST ftp.smartpartseurope.co.uk
FTPUSERNAME *****
FTPPASSWORD *****
PATHTOCGIBIN /public_html/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /public_html/store/

[F3ZZ3H]

Also i had a response from UK2 this morning when i came into work, i've heard so many horror stories about them but they do seem to be ok so far support wise.

There response said this.

We could see that the permission of the folders you mention are with correct permission. Please see the attached snapshot.

============================================================
drwxr-xr-x 12 smartpar nobody 4096 Dec 10 15:58 ./
drwx--x--x 19 smartpar smartpar 4096 Dec 10 15:46 ../
drwxr-xr-x 2 smartpar smartpar 4096 Dec 10 16:32 cgi-bin/
-rw-r--r-- 1 smartpar smartpar 365 Dec 1 14:35 .htaccess
drwxr-xr-x 2 smartpar smartpar 4096 Dec 1 14:35 images/
drwxr-xr-x 2 smartpar smartpar 4096 Dec 1 14:35 _private/
drwxr-xr-x 3 smartpar smartpar 4096 Dec 2 16:37 secure/
drwxrwxrwx 3 smartpar smartpar 20480 Dec 10 16:44 store/
drwxr-xr-x 4 smartpar smartpar 4096 Dec 1 14:35 _vti_bin/
drwxr-xr-x 2 smartpar smartpar 4096 Dec 1 14:35 _vti_cnf/
drwxr-xr-x 2 smartpar smartpar 4096 Dec 1 14:35 _vti_log/
============================================================


So it can't be the permissons, also when i go to troubleshooting website purge and refresh is not a option i can select which i remember somebody else suggesting trying.. I have purged in the normal way all undeed data and compressed it all aswell.

[guccij]

The PATHTOCGIBIN looks wrong. You have /public_html/cgi-bin/

Shouldn't it just be /cgi-bin/ ?

[Mike Hughes]

I don't see any html on your site.

This part looks wrong:

FTPPATHFROMCGITOCATALOG /public_html/store/

Try putting .. in front of the path or leaving blank.

What happens when you do a network test in actinic? Try it and then copy and paste the results here.

Mike

PS.

The PATHTOCGIBIN looks wrong. You have /public_html/cgi-bin/

Shouldn't it just be /cgi-bin/ ?

A lot of sites have everything in a /public_html/ folder in which case this is right. If this folder exists and everything is in it then leave that bit alone.

[guccij]

A lot of sites have everything in a /public_html/ folder in which case this is right. If this folder exists and everything is in it then leave that bit alone.

I was looking at the /store bit - and the cgibin url.

[Mike Hughes]

I guess it all depends on where you are when you ftp into the site. If you have to navigate into the public_html folder to see the rest of the folders then having public_html in the path would be correct.

Or is this bit from the website viewpoint? Maybe you're right. It seems so long since I last did this that I might be forgetting what's what.

Mike

[Darren B]

OK as i say to alot of people, create a new ftp account that only has access to the public_html folder, then use your proper url's, no extra bits added to it