Site now non operational
First post so please bare with me....
On Tues my version 8.5 software would not download orders although the site was live and accepting orders ie I recieved email confirmation and Protx confirmation, but could not pull the orders down through the actinic package.
The error message was a permission locked issue for the catalog and cgi-bin etc ( I am a user with limited technical knowledge of how the whole thing works, hopefully I can begin to improve on this)
After involving Supanames and the Actinic support team throughout this week and them testing changing various things, I am now left with a site that will not even let the customers get any further than clicking the BUY button.
Feel free to follow this link to see what occurs.
http://www.dirtbikebook.com/acatalog...ath_Robes.html
My dissapointment comes in the fact that I am now entering into a bank holiday weekend, where the site would take money whilst the business is closed, with a non operational site.
The actinic team changed some settings within the FTP 777 to 775 or something, as we identified and numlock error when I was doing a test purchase on the site.
This again allowed a few orders to come through on Weds evening but not be downloaded through the software. Again more tests/changes from both parties yesterday and the site is now not accepting orders at all.
Can anyone offer me any suggestions as to what I may be abe to do today to look at this.
I really thank you for reading this and hope I can get things operational.
Thanks again
Regards
Jason
On Tues my version 8.5 software would not download orders although the site was live and accepting orders ie I recieved email confirmation and Protx confirmation, but could not pull the orders down through the actinic package.
The error message was a permission locked issue for the catalog and cgi-bin etc ( I am a user with limited technical knowledge of how the whole thing works, hopefully I can begin to improve on this)
After involving Supanames and the Actinic support team throughout this week and them testing changing various things, I am now left with a site that will not even let the customers get any further than clicking the BUY button.
Feel free to follow this link to see what occurs.
http://www.dirtbikebook.com/acatalog...ath_Robes.html
My dissapointment comes in the fact that I am now entering into a bank holiday weekend, where the site would take money whilst the business is closed, with a non operational site.
The actinic team changed some settings within the FTP 777 to 775 or something, as we identified and numlock error when I was doing a test purchase on the site.
This again allowed a few orders to come through on Weds evening but not be downloaded through the software. Again more tests/changes from both parties yesterday and the site is now not accepting orders at all.
Can anyone offer me any suggestions as to what I may be abe to do today to look at this.
I really thank you for reading this and hope I can get things operational.
Thanks again
Regards
Jason