4sure nuco server down

[wesleythorne]

anyone else having problems, our site is hosted with 4sure/nucotechnologies and is down at this time.
www dot treasureislandsweets dot co.uk

wes

[wesleythorne]

no one else having problems then, I just rang 4sure and they gave me a lot of waffle.
Not impressed as we have two sites hosted with them and both down.

I think it might be best to move one site to a different company.
I did ask them about moving my site to different servers of theirs so if one goes down I don't loose both sites but they didn't seem to sure.

wes

[TraceyHand]

I think you'll find that recent (last 12 months) history has meant that a LOT of people have left 4sure and so there are a lot fewer here, who host with them, than used to be!

(plus, you only gave anyone 30 minutes to reply before following up!)

[wesleythorne]

i was a bit edgy for 30 mins!

last time 4sure went down there seemed to be lots of response, maybe everyone has jumped ship.

Site is now working, they just emailed response and said they have restated service. Nothing more or less.

wes

[rmorrow]

We're with 4-sure/nuco/ host-it and we got an email at the start of the week saying to expect downtime today:

IMPORTANT WEB 2 MAINTENANCE MESSAGE
- Scheduled Maintenance period: 23/07/2009 18:30hrs to 22:00 hrs 23/07/2009.
- At risk period: Will be a 'window' of up to 4 hours within this period.
- Service affecting period: between 3 and 4 hours (estimated).
- Affected : All customers using web2 linux hosting services (plesk users)
- Reason : Important upgrades are being performed to the control panel system and system hardware. This upgrade will be to improve performance and service of our Linux and Actinic hosting.
- Action Required : None
- Description: Web, FTP, hosting control panel and some mail services will not be available during this period.
Host-IT Internet Solutions

I don't know if this is related to your problems Wes?

Nicola

[pinbrook]

I think it might be best to move one site to a different company.
I did ask them about moving my site to different servers of theirs so if one goes down I don't loose both sites but they didn't seem to sure.

there are 2 things to consider here, if your sites were on 2 different servers (they might be already) both sites could still fail at the same time if the problem was a network/data centre one rather than a server one.

to be totally safe make sure you host the 2nd site in a different geographic location.

[wesleythorne]

will take note of that, thanks everyone

At this time both sites are hosted on the one server in the one building according to 4sure.

wes

[wesleythorne]

our site has just gone down again this morning
10.45am

email still working

wesley

[wesleythorne]

stay clear of 4surehosting / host-it
very poor customer service, after several years we had to leave them.
Plus they would not refund us for the remainder of our 1 year hosting deal when we had to move due to server issue. Shame, once a good company, now you cant even get a phone call out of them.

[Fairyglass]

Sorry you've had problems Wesley, but I continue to recommend them. We've had problems with our dedicated server running out of space (our fault) and they've upgraded the drive at no charge at a time agreed by us, with full communication. Every time I've contacted support they've been helpful and professional with a reply within 20 minutes even at weekends or evenings.

Perhaps shared hosting is different- I don't know if you have a dedicated server or not? Either way I hope you resolve your problems swiftly and can get back to running your business.