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    #1

    Actinic Emails

    We use Actinic for hosting but its after 5 so no support boo hoo!!

    Any reason why our emails would be leaving us from Outlook but not being received at the other end even though they are in our SENT folder?
    Sam
    http://www.originaltouch.co.uk
    http://www.spcb.co.uk

    If you spend your whole life waiting for the storm, you’ll never enjoy the sunshine.

    Failure is the tuition you pay for success.

    Tags: None
    #2
    It could be problems with the email going out from actinics smtp servers, the receiving servers smtp server, the servers spam filters or the receiving PCs spam filter.

    Is it repeatable with several different destination addresses? That would indicate a problem with actinics outgoing email process.

    Mike
    -----------------------------------------

    First Tackle - Fly Fishing and Game Angling

    -----------------------------------------

    Comment

      #3
      Hence my post - yes it is several email addresses and a load seem to have sorted themselves out this morning so I reckon Actinic had a problem on their servers yesterday - thought someone else may have had the same problem.
      Sam
      http://www.originaltouch.co.uk
      http://www.spcb.co.uk

      If you spend your whole life waiting for the storm, you’ll never enjoy the sunshine.

      Failure is the tuition you pay for success.

      Comment

        #4
        I gathered from an earlier thread that Actinic hosting was managed 24 hours a day.

        I would assume there's a way of contacting them to raise issues like this. It might be worth finding out for the future.

        Mike
        -----------------------------------------

        First Tackle - Fly Fishing and Game Angling

        -----------------------------------------

        Comment

          #5
          It seems my emails are suffering the same . send and receive is fine but nothing getting through out of Actinic or Outlook but receiving emails normally???

          Very annoying for customers not receiving order confirmation emails and ALL MY HOSTING IS THROUGH ACTINIC!!!
          https://www.harrisontelescopes.co.uk/

          Ed Harrison - Menmuir Scotland

          Comment

            #6
            It seems Im being used as Spam!

            It appears that my company email address is being used by "micronet lottery" some scam that has grabbed my email and has successfully got my legit address labelled as spam on just about every list! Hence my emails being sent are now on block lists
            https://www.harrisontelescopes.co.uk/

            Ed Harrison - Menmuir Scotland

            Comment

              #7
              can you add a SPF record to your email configuration?

              Even more precisely, SPFv1 allows the owner of a domain to specify their mail sending policy, e.g. which mail servers they use to send mail from their domain. The technology requires two sides to play together: (1) the domain owner publishes this information in an SPF record in the domain's DNS zone, and when someone else's mail server receives a message claiming to come from that domain, then (2) the receiving server can check whether the message complies with the domain's stated policy. If, e.g., the message comes from an unknown server, it can be considered a fake.
              from http://www.openspf.org/Introduction

              in short you can restrict the sending of email from your domain to your mailserver - thus preventing highjacking and forgery

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