I have raised a ticket with Actinic
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Still no joy on this one. The last point I got to was when doing network settings getting a can connect to http server.
Orders are on the site but cant download them as when we try to download Actinic just hangs.Comment
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Another thing I have noticed is that when we switch to other sites and download after download we get an unspecified error dialog box come up.Comment
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I have now tried doing a network setup for all the sites and a screenshot of the error message I am getting for all of them is attached.
They are not all on the same server by the way and I have pinged them from my PC and they are fine.Comment
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do you have a firewall blocking it, or has you ip address been blocked by your host for to many incorrect login attemps, this block is likely to be local to the ip address your connecting to
oh and have you changed the script id and done a full refresh, Actinic sometimes needs a kick up the arse to upload scripts. If they are corrupt on the server you need to delete them and force a new uploadComment
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I tried with the firewall turned off a few times with no joy. I can't see any reason why my host would block my ip address.Originally posted by Darren B View Post
Whilst I changed the script id on one site I didn't on the other sites.Comment
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Just changed the script id again from 1 to 10 and did a site refresh and got the usual
Actinic received a server error from the web server. The CGI scripts are not executing properly on the server. The error could be caused by several things. Check:
- the 'Path to the Perl shell'
- the 'CGI script extension'
- the 'Path to CGI-BIN'
- the 'CGI-BIN URL.
- the amount of web space left on your server
- if your server is configured to accept POSTs to CGI scripts
- the permissions on the server:
On Linux/Unix based servers the permissions should be:
cgi-bin (755) – drwxr-xr-x
Online Store Folder (777) – drwxrwxrwx
On Windows based servers (need to be checked with the hosting company):
IIS
cgi-bin = read/execute
Online Store Folder = read/write/execute
NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
Online Store Folder = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_<servername> account needs to have 'Change' permissions on the directory
Run Web | Configure Web Site Details... to review your web site configuration.Comment
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That is no use.
Am now getting You do not have write permissions to the cgi-bin directory "/www/cgi-bin/" or it does not exist. when I do a network test. I have checked and the cgi-bin is 755Comment
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Does it pass the network test with the settings you have now? - Ah, I see it doesn't. In which case, why not reconfigure the network settings.Comment
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Owen when someone suggest something you come back with no or they would not, the advice you are being given is from experienced users but you give the impression you want help but not prepared to try everythign suggested?
Somethings to do
1) set up a new ftp login on your server that only has access to the site in question - i mean access to the www part only, you url not server root access
2) Now change you network settings and remove all the ftp paths refering to www and the like wise - you do not need access to the server root, doing this helps eliminate incorrect directory problems
3) check that your cgi-bin is under your url - you should have two folders cgi-bin and acatalog
4) check the permissions on both of these cgi-bin = 755 acatalog = 777
5) try uploading with a dial up connection, these plenty of 0845 dial up numbers on the internet you can use to test it out
I mentioned your host blocking your ip as alot of servers use automatic blocking to prevent hacking and dos attacks. This kick in when the wrong password or username is entered too many times
You firewall was not just your pc but also you router, are you also using third party software - zone alarm, mcafee e.t.cComment
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Are you sure? If so, what's this about on this thread?Originally posted by Owen Drumm View Post
You never did come back with an answer to Darren's latest suggestions. It would be nice if you could bring yourself to say thank you for the efforts made to help you instead of saying stuff like "that's no use" or "that makes no difference." This is a community, and people give their time and experience for free.Originally posted by Owen Drumm View PostComment
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I think he's given up on the hosts. See http://community.actinic.com/showthread.php?t=45629
This is fair enough. I'd probably do the same as there are so many hosts that will work fine it's just not worth the while struggling to get it working.
Mike-----------------------------------------
First Tackle - Fly Fishing and Game Angling
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I have given up on the hosts and also the response to my ticket to support is below. My plain speaking seems to have people thinking that their suggestions were not appreciated. This is not the case, sometimes the emphasis on the written word does not stand out as much as the spoken word.
I'd tested your snapshot and setting my end and both worked fine, so I
imported your settings into a default site and uploaded it in test mode, all
went through fine except right at the end I got an error about permissions
on the scripts. I uploaded some test scripts to the server and they worked
fine as well you can view them through
http://www.fitness-focus.co.uk/cgi-bin/willow.pl and
http://www.fitness-focus.co.uk/cgi-bin/hello.pl . So I'm not too sure why it
fails at the end, can you pass this on to your hosts and see if they can
feed any light on it. Please have a chat with them because we and default
site fails whilst be uploaded.Comment
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