SSL problems with Webfusion Reseller Server

[skinnybloke]

I have just purchased a SSL certificate to implent on my website which is hosted on a Webfusion Reseller server.

I have had the site working OK for several months on this server without SSL.

I have now set the website up to use SSL on the checkout pages only but when I test uploading the site using the attached settings I get the error message

An error occurred in the secure channel support

followed by

The test script failed to execute on the web server. The error could be caused by several things. Check the path to the Perl shell, the CGI script extension, the path to CGI-BIN, and the CGI-BIN URL. This error could also occur if your web site is out of disk space or your web server is not configured to accept POSTs to CGI scripts

If I attempt to use SSL on the site I get the error message as per the attached image when clicking on the checkout button

I have attached my Actinic network configuration

Anybody got any suggestions?

[Mike Hughes]

Strange, I can't see any sign of an SSL certificate on the site.

Has the certificate been installed (or whatever they have to do) on the server?

Mike

[skinnybloke]

Hi Mike - you could be right.

I received an email from them to say it was set-up and working and assumed it was.

I've just used a tool to check and it appears it has not been. I'll let you know how I get on.

[taliesyn]

David, if the site has a valid and active SSL certificate, a simple check is to substitute https:// for the http:// in front of the URL. That should initiate a secure connection. If it falls over then there is a problem somewhere.

It looks as if it still hasn't been installed for the above site.

[skinnybloke]

Mmmmm - a strange one this

Webfusion said for SSL to work required a change to the DNS A record, and I should have received an email telling me to change this - which I didn't. Webfusion made this change for me.

Once it had propogated down I found that I was unable to see my site in the browser - instead it displayed an error message about access being forbidden.

I contacted Webfusion again who said that there was some code in my .htaccess file that was causing the problem. They got the site back by deleting the .htaccess file.

So SSL now works.

Inside the .htaccess file was the following code which I remember putting in there at the request of Webfusion - I can't remember what for - was it to allow php code to run in html page?

#Options +FollowSymLinks
#RewriteEngine on
#RewriteCond %{HTTP_HOST} ^enjoy.co.uk [NC]
#RewriteRule ^(.*)$ http://www.enjoy.co.uk/$1 [L,R=301]

[Golf Tee Warehouse]

#Options +FollowSymLinks
#RewriteEngine on
#RewriteCond %{HTTP_HOST} ^enjoy.co.uk [NC]
#RewriteRule ^(.*)$ http://www.enjoy.co.uk/$1 [L,R=301]

I think this is code to direct non-www urls to the www version. If the whole site is now under https I guess you might be able to put the code back into your htaccess file but change the http to https, although I am inexperienced with these things so I would wait until someone with more knowledge confirms this.

[pinbrook]

Webfusion said for SSL to work required a change to the DNS A record, and I should have received an email telling me to change this - which I didn't. Webfusion made this change for me.

this is because SSL requires a website to be on a dedicated IP so i imagine the first issue was caused by the change to IP and subsequent propagation.

[skinnybloke]

#Options +FollowSymLinks
#RewriteEngine on
#RewriteCond %{HTTP_HOST} ^enjoy.co.uk [NC]
#RewriteRule ^(.*)$ http://www.enjoy.co.uk/$1 [L,R=301]

Thinking about it I might have put this code in because the SSL logo was not showing for the non www version.

[graphicz]

I thought the # commented the line out. Is this not the case with webfusion?

[skinnybloke]

I thought the # commented the line out. Is this not the case with webfusion?

Yeah, the # comments out for everybody.

I can only assume that at some point it was live then commented out - lost my train of thought on this thread maybe due to it being 9 years old ...