Network settings - SMTP errors

[amcleish]

We use Actinic Business Plus 9.0.5 on a linux server with Plesk 8.3. We have recently moved our e-mail on to Hosted Exchange with Eclipse Internet but kept the web on Plesk. The webstore and e-mail work fine except that Actinic now produces connection errors whatever smtp setting we try to use. The net result is that our customers cannot receive their order confirmations as we cannot get a smtp connection to work with either the linux or Eclipse servers. We have contacted Eclipse and they have given us the IP address for the mail server and the domain authentication server IP address but neither will work.

Is it a case that we will have to host our e-mail back on the Plesk server or is there a way Actinic will authenticate with our domain address on the Eclipse hosted server?

Thanks all

http://www.alanaecology.com

[Mike Hughes]

Many of your errors are of the form:

Program = ORDERSCR, Program version = 22690 , HTTP Server = Apache/2.2.6 (Fedora) , Return code = 999 , Date and Time = 2009/11/30 11:56, Internal Errors = Error returned from SMTP server (1: 535 malformed input)

Which suggest you might have had an illegal character in the authentication settings somewhere.

Recent errors are of the form

Program = ORDERSCR, Program version = 22690 , HTTP Server = Apache/2.2.6 (Fedora) , Return code = 999 , Date and Time = 2009/12/08 06:25, Internal Errors = Error returned from SMTP server (1: 535 5.7.3 Authentication unsuccessful.)

Which suggests Actinic is talking to the smtp server but it's rejecting the authentication.

You should be able to get this working.

Mike