I have visited the client site again. I have confirmed that there is no firewall stopping the access. They have 1 PC and 1 laptop to access the net via a router (again check firewall rules - not the problem).
The PC can access the site OK. The laptop has the same settings but gives the error message:
"An error occurred when trying to connect to the server. This can happen when the server is unreachable or you have set up a SSL server, but this server can accept SSL connections, or Windows is confused about proxy settings. If you have Inetnet Explorer or another application configured to work with a proxy, the settings should be the same for Actinic Ecommerce. Please check your connection first."
The PC can access the site OK. The laptop has the same settings but gives the error message:
"An error occurred when trying to connect to the server. This can happen when the server is unreachable or you have set up a SSL server, but this server can accept SSL connections, or Windows is confused about proxy settings. If you have Inetnet Explorer or another application configured to work with a proxy, the settings should be the same for Actinic Ecommerce. Please check your connection first."
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