Webfusion vps problems

[AsleepATheWheel]

Ok, I'm having problems getting Actinic to work with Webfusion. I have filled out some information below:

Who is your host? Webfusion
Is it unix or windows hosting? Unix
Is the permission on the cgi-bin set to 755? Yes
Is the permission on the acatalog folder set to 777? Yes
Is this your first upload? Has it worked in the past? First upload
Have you run the network wizard? what was the result? Can't find the cgi-bin

Network settings:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 7
SCRIPTEXT .pl
SMTPHOST mail.********.co.uk
WEBSITEURL http://www.******.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
CATALOGURL http://www.*****.co.uk/acatalog/
CGIBINURL http://www.*****.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../httpdocs/acatalog/
CODEBASE ./
FTPHOST *********
FTPUSERNAME *********
FTPPASSWORD ******
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG


I have been through lots of posts on the forum trying to sort this out but with no success, I was hoping someone would be able to point me in the right direction.

Many thanks,

Paul

[Mike Hughes]

I believe they've moved the cgi-bin. See this thread:

http://community.actinic.com/showthread.php?t=46552

Mike

[AsleepATheWheel]

Thanks for the reply. Yeah, I had seen that thread, but this isn't the case on the vps I'm using, the cgi-bin is in the root directory. Acatalog is also in httpdocs rather than public_html on the vps.

Pretty annoying really as when I spoke to them before getting the account they said that tech support would be able to help me if there were any problems. This is part of the reply to a ticket I submitted to them:

"I'm afraid Actinics installation is very convoluted, maybe something they should address -as we do not support their products here"

He then went on to point me to a couple of threads in this forum. I've set Actinic up a few times on different servers now and never really had a problem before

[Mike Hughes]

OK. There are some settings for webfusion VPS here http://community.actinic.com/showpos...1&postcount=19

Some of the settings look odd but if that's what it takes then so be it. That's what comes with using webfusion.

Mike

[meden]

These are the settings I use on my Webfusion UNIX VPS - hope they help:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.############.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME #######
SMTPPASSWORD ##########
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD false
CATALOGURL http://www.#############.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.#############.com/cgi-bin/
PATHFROMCGITOCATALOG ../httpdocs/acatalog/
CODEBASE ./
FTPHOST ftp.#############.com
FTPUSERNAME #############
FTPPASSWORD #############
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /httpdocs/acatalog/

[AsleepATheWheel]

Thanks for the replies.

I thought I would post this for anyone with the same problems in the future. After a bit more messing about I managed to work out that no scripts at all would work in the cgi-bin, not just the actinic ones.

After contacting support again about this they advised that it was possible that the Perl install was corrupted and that I deleted and then recreated the hosting on the vps. After I did this I had no problems getting it all working again.

[Mike Hughes]

Mick, those are very different settings to the earlier one's that I linked to. Was there a problem with the earlier one's or did they just change?

Paul, You might want to publish your settings so future users have a reference set (if different from Mick's one's posted here).

Mike

[meden]

Mick, those are very different settings to the earlier one's that I linked to. Was there a problem with the earlier one's or did they just change?
Mike

TBH Mike I don't know - the earlier ones are from a site that no longer exists - The new ones are from the site I've been running for the last 3 years, so I assume they are the correct ones - The first ones were set up using v8 so that may explain some changes

[AsleepATheWheel]

Ok, the settings I used were:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 7
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.********.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
CATALOGURL http://www.*****.co.uk/acatalog/
CGIBINURL http://www.*****.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../httpdocs/acatalog/
CODEBASE ./
FTPHOST ftp.******.co.uk
FTPUSERNAME ********
FTPPASSWORD ********
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /httpdocs/acatalog/