Netwrok Test Error

[bunoire14]

Hi,

First time User just trialing the V10 Demo to see if its worth making a switch from our current cart software.

We have our own Dedicated webserver thats running IIS7 on Windows Server 2008, Plesk V9.

I have successfully installed V10 on my desktop machine at work and set about getting the connection to the server established. Everything seems to work fine on the test until it trys to test the CGI Scripts at which point it crashes out with the following error:

Actinic received a server error from the web server. The CGI scripts are not executing properly on the server. The error could be caused by several things. Check:
- the 'Path to the Perl shell'
- the 'CGI script extension'
- the 'Path to CGI-BIN'
- the 'CGI-BIN URL.
- the amount of web space left on your server
- if your server is configured to accept POSTs to CGI scripts
- the permissions on the server:

On Linux/Unix based servers the permissions should be:
cgi-bin (755) – drwxr-xr-x
Online Store Folder (777) – drwxrwxrwx
On Windows based servers (need to be checked with the hosting company):
IIS
cgi-bin = read/execute
Online Store Folder = read/write/execute
NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
Online Store Folder = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_<servername> account needs to have 'Change' permissions on the directory

Run Web | Configure Web Site Details... to review your web site configuration.

I'm not a big expert on Perl, however I have done some tests to ensure its installed and it is, it runs from the server command line and is reported as being present in plesk.

I have set all permissions on the required folders as needed, in fact ive opened the folders right up for the purposes of getting this running.

Below is the export of the settings im running:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.aura-computers.co.uk
WEBSITEURL www.aura-computers.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME shop@aura-computers.co.uk
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://www.aura-computers.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.aura-computers.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.aura-computers.co.uk
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /httpdocs/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

I have browsed several posts on this community about similar issues, but most are being hosted by a 3rd party and as such the resolution is to compare against other peoples settings on the same host. Unfortunately I am stuck as this is my own server.

Any help would be greatly appreciated as this software seems to be a great system and a huge step up in terms of functionality from what we use just now.

Thanks in Advance,

Oliver

[Mike Hughes]

ave you got some kind of acess control running on your server? I get an access forbidden error on this link:

CATALOGURL http://www.aura-computers.co.uk/acatalog/

Actinic will fail tests if it can't access the website via http.

NB: This may not be your only problem but I'd say it is a basic starting point.

Mike

[bunoire14]

Thanks Mike,

the error is coming up because the directory is empty. I havent tried actually publishing the demo site to the server yet as the initial error with the network setup suggested it wouldnt work? But I'll give it a quick go and post back.

Oliver


Update:

OK the site seems to upload ok, but there is still an error:

Any thoughts?

[Mike Hughes]

Sorry, should have realised that you'd run the network test and this wouldn't have published the website.

It's often worth going ahead with publishing the website when there are no obvious problems as:

1. Sometimes (admittedly rarely) it works anyway.
2. You can see whether Actinic is putting the files in the right place.

The error report in this case suggests that Actinic thinks it's putting the perl test scripts in place but they aren't running, so we should be able to see if they are appearing in the cgi-bin and whether they have the right permissions assigned.

Mike

[bunoire14]

Hi Mike,

A quick look on the server is showing the right pemrissions and the cgi-bin full of perl scripts, the website seems to upload ok, although im not really at the point of being able to test the full checkout process or anything yet.

Cheers,

Oliver

[Mike Hughes]

OK. Some progress anyway.

I still can't see any of your web files or run the perl scripts so not sure what's happening there.

It might be a problem with the ftp server using binary rather than acsii upload. See this thread http://community.actinic.com/showthread.php?t=35896 for an example of this.

Mike

[bunoire14]

Thanks Mike,

I use Filezilla Server so will check this out and report back,

Oliver

[pinbrook]

ave you got some kind of acess control running on your server? I get an access forbidden error on this link:

CATALOGURL http://www.aura-computers.co.uk/acatalog/

Actinic will fail tests if it can't access the website via http.

NB: This may not be your only problem but I'd say it is a basic starting point.

Mike

the index page is at

http://www.aura-computers.co.uk/acatalog/shop.html

if you arent going to use index.html as the site default you should put an index file in the folder to protect it

This - however - has nothing to do with the fact your cgi is either in the wrong place, or is in binary or has wrong permissions etc.