Site offline with Hosting provider

[4little1s]

Hi,

I was greeted this morning with 'our website is down......'

For some reason when you went to our site, the message 'www.4little1s.com is pending on this server. Please allow up to two minutes for www.4little1s.com to become fully active.'

I logged a call with Fasthosts (yes, I know before you start!), they 'apoloigised and said they would work on it' -Sure enough it came back about an hour later.


HOWEVER, I have now noticed if you add a product to basket you now get the following message ' Method Not Allowed - The requested method POST is not allowed for the URL /cgi-bin/ca000001.pl.'

Have refreshed the site and it still does it.....have logged with Fasthosts again and they are on the case, but wondering if anyone here has any suggestions to help ?



Cheers,

[leehack]

Check the permissions on the folders.

[4little1s]

Still down after 5 hours !! All their technical support is in the Philipines and they have just told me to wait another 24 -48 hours - This is a joke !

Have checked permissions on folder and cgi-bin is drwxr-xr-x and 755,
Acatalog is drwxrwxrwx and 777

[guccij]

Do you have Actinic Cover? If so, take advantage of the emergency hosting and get the hell out of Fasthosts.
http://www.actinic.co.uk/ecommerce-s...-upgrades.html

[Darren B]

you could have found another hosting company and transfered your site by now.

How much has this cost you for cheap hosting?

[leehack]

It's sad that people feel the need on things like this to learn the hard way, but if that's the only way they learn, they have no other choice.

[chris ashdown]

Go into troubleshooting and do a full remove and refresh that may help

[chris ashdown]

It's sad that people feel the need on things like this to learn the hard way, but if that's the only way they learn, they have no other choice.

I understand where you are comming from , but i have left two small sites on fasthosts for last 5 years (to lazy to change), but never had any trouble with these two sites in all that time, small sites as I have been busy with the bigger sites

They may be running on a old abacus ver16 mod 3.***.** for all I know but they do their job, mind you I used to do all my calculations on a old mechanincal calculator as a surveyor and my boss had a curta hand held mechanical calculator that he could wizz through survey calculations like least squares etc

[4little1s]

Think I have found what the issue is. The web server returned error code 405 - Server does not support the requested method. Your web server is not configured to accept POSTs to CGI scripts. Contact your ISP or system administrator and have them reconfigure the server.

You are right about finding another hosting provider, just need to to decide who to select.

Lee hack - To be fair on Fasthosts, they have been absolutely trouble free for 3 years with no issues of this nature. However, I do accept its probably time to leave them. - Do you always have to be such a patronising nob when you post, I'm sure you know your stuff....but ?

[guccij]

Do you always have to be such a patronising nob when you post

I've had a glance back at some of the large number of threads you have started. Lee has responded at all times with courtesy or the kind of knowledge that makes him a community legend.
Your problem is that you have been caught out by a cheap host and have lost money as a result. Don't blame the messenger. Blame yourself.

[leehack]

You can fix a hole in a gas pipe with some bubble gum and it can last for years, you can forget to look left or right when you cross the road and get away with it for a while too, doesn't make it right though. Hiding behind irrelevant stats is useless, look at what you yourself wrote in brackets in your first post. You knew it was coming at some stage! Patronising nob I might be and I thank you for the name it did make me chuckle. Naïve at best is the politest thing I can think to say back.

Happy hosting!
xx

[4little1s]

Just got off the phone and signed up with Actinic Hosting a few minutes ago and paid for a year up front. I actually saved money funny enough by moving over to them, I was obviously getting fleeced by Fasthosts then !

Another customer moving away from Fasthosts.....

[leehack]

I understand where you are comming from , but i have left two small sites on fasthosts for last 5 years (to lazy to change), but never had any trouble with these two sites in all that time, small sites as I have been busy with the bigger sites

They may be running on a old abacus ver16 mod 3.***.** for all I know but they do their job, mind you I used to do all my calculations on a old mechanincal calculator as a surveyor and my boss had a curta hand held mechanical calculator that he could wizz through survey calculations like least squares etc

Your success on fasthosts is a rare story one that many of us have never quite understood, suffice to say its a one in a hundred success story, probably linked to a dedicated server I suspect. You only have to read what our little friend wrote in brackets to see what she herself thought and was expecting. It was never an if, always a when.

[chris ashdown]

Nope both on normal run of the mill servers at a few bob a year since about 2004/5 when I was experimenting with some other sites

I did run all my sites on Fasthosts except one for a number of years and had little trouble, but then got my own dedicated at ukfast, always read on here of fasthost problems but never remember having many myself

May be because I dont play with the designs much or others dont set them up right in the first instance who knows, but just a different point of view

Would I start-up again with them I don't know, all the cheap companies get slagged off some time remember when 1&1 were quoted as good, then bad

One thing in all their favor is that they are the end of the chain, so many re-sellers offer you their service but you don't know who is at the end of the service so when a problem hits you talk to the reseller who in turn talks to their host

So are you saying I should upgrade to the mod 3.***.***** version now available ?

[leehack]

The age of the sites might be key here actually Chris, because they've been around for a good few years, maybe they sit on servers that do not suffer the endless problems we have seen with so many users.

Suffice to say I'd not touch the setup at all, if you're staying put, then leave well alone.

It will be nothing design or setup wise, too many failures to be for either of those reasons.