Netwise Settings

[HD Direct]

Does anyone have settings to get Actinic to work on a dedicated server from Netwise running Parallels Plesk as the control Panel?
I tried running the wizard but it returns these errors;

Your ftp account doesnt have permission to write to the root directory (I have full root access, but might not be using it properly?)
200 Type set to A
227 Entering Passive mode
550 ActinicWebsiteTest.html Permission denied

[Darren B]

never used netwise but paste the settings you have here (minus passwords) and ill take a look.

I have settings for both parallels configurations and cpanel although they do differ slightly depending on original server configurations by the isp

[HD Direct]

This is what I was using before trying the wizard. but it gives the error;

Unable to create the online store folder "acatalog" on the FTP server. The parent directory "/" may not exist or its permission may not be correct .

The specified directory is not writable or the disk is out of space.

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 4
SCRIPTEXT .pl
SMTPHOST mail.hairandbeautyworld.co.uk
WEBSITEURL http://hairandbeautyworld.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://hairandbeautyworld.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://hairandbeautyworld.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.hairandbeautyworld.co.uk
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /acatalog/

[Darren B]

you need to create the directory under httpdocs and set the permissions to 775

also you will probably want change this line PATHFROMCGITOCATALOG ../httpdocs/acatalog/

as i said i dont know the host you using but these are two things i would take a look at

[HD Direct]

you need to create the directory under httpdocs and set the permissions to 775

also you will probably want change this line PATHFROMCGITOCATALOG ../httpdocs/acatalog/

as i said i dont know the host you using but these are two things i would take a look at

Thanks for your help with this Darren. It's getting closer as I'm now getting this error; You do not have write permissions to the cgi-bin directory "/cgi-bin/" or it does not exist.

[TraceyHand]

have you created it?
Check (via FTP software) to see if it DOES exist and, if not, create it

[Darren B]

i dont know how your server is setup, so the cgi-bin location might not be above httpdocs.

Can you tell me if you have one above the website root or does the cgi-bin sit inside of the httpdocs or public_html folder (these vary depending on setup and linux flavours)

[HD Direct]

i dont know how your server is setup, so the cgi-bin location might not be above httpdocs.

Can you tell me if you have one above the website root or does the cgi-bin sit inside of the httpdocs or public_html folder (these vary depending on setup and linux flavours)

It's above it. I need one in the httpdocs folder?

[HD Direct]

have you created it?
Check (via FTP software) to see if it DOES exist and, if not, create it

There is one there, but I'm thinking the wrong one.

[HD Direct]

Going in the opposite direction now. ;-(

Actinic received a server error from the web server. The CGI scripts are not executing properly on the server. The error could be caused by several things. Check:
- the 'Path to the Perl shell'
- the 'CGI script extension'
- the 'Path to CGI-BIN'
- the 'CGI-BIN URL.
- the amount of web space left on your server
- if your server is configured to accept POSTs to CGI scripts
- the permissions on the server:

[Darren B]

your probably find that if you create one in the httpdocs folder it wont work anyway.

the path i gave you to the cgi-bin should be correct, your need to check and probably change the permissions on the cgi-bin folder to 755 this is probably set lower by default aswell

try these settings

HTTPPROXYMODE 0
HTTPPROXYADDRESS 
HTTPPROXYPORT 80
HTTPPROXYUSER 
HTTPPROXYPASSWORD 
FTPPROXYMODE 0
FTPPROXYADDRESS 
FTPPROXYPORT 21
FTPPROXYUSER 
FTPPROXYPASSWORD 
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.yourdomain.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT true
FTPMAXRETRIES 20
FTPCONNECTTIMEOUT 9000
SMTPAUTHREQUIRED false
SMTPUSERNAME 
SMTPPASSWORD 
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://www.yourdomain.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.yourdomain.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../httpdocs/acatalog/
CODEBASE ./
FTPHOST yourdomain.co.uk
FTPUSERNAME 
FTPPASSWORD 
PATHTOCGIBIN /cgi-bin/

[HD Direct]

Thanks Darren, better but back to this error;
You do not have write permissions to the cgi-bin directory "/cgi-bin/" or it does not exist.
it is there in the root and set to 0755.

[HD Direct]

Darren here is a pic of the folder layout and permissions.

http://www.hairandbeautyworld.co.uk/ftppic2.jpg

[TraceyHand]

Andy,

Paste (minus passwords) your PRESENT network settings in so we can check them over again

[TraceyHand]

Have you tried removing the below?

FTPPATHFROMCGITOCATALOG /acatalog/