Error.. Help please?!

[JamesD]

OK.

That's an interesting reponse. It seems to have picked up the 123-reg index.html page from the server. Not a problem though as we're still working on the settings.

Right. Now we know where the acatalog and cgi-bin are we can set these within Actinic. Most of what you have should be correct.

This though will have to change:

PATHFROMCGITOCATALOG ../public_html/acatalog/

Should just be ../acatalog/ (i.e. up one level then eneter acatalog directory).

Also check the permissions on the cgi-bin. They should be set to 755.

If this doesn't work, then check the network test response and see what files are appearing in the cgi-bin and acatalog directory.

Mike

iv changed the things you mentioned here... when i looked in the ftp file manager i notcied around ( 30 .pl / .pl files and then another acatalog folder has been created within the cgi-bin) is this correct?

[Mike Hughes]

pl files in the cgi-bin is good.

acatalog in the cgi-bin is bad. Did you put the .. in front of the /acatalog/
for the PATHFROMCGITOCATALOG ?

Mike

[JamesD]

wasn't sure whether to include the .. or not!!

when i do include the ..

i simply get this error
-------------------------------------------
An error occurred trying to create the sub-directory "acatalog" on the web site. This is usually due to user permissions, but could be due to low disk space on the web server.

550 acatalog: Permission denied
-------------------------------------------
no files are uploaded

[Mike Hughes]

Yes, we need the .. (that means go up one level in the directory).

Actinic shouldn't need to create the acatalog directory as it should be there already. Can you check the spelling and that the permissions on it are 777.

Mike

[JamesD]

yes checked both of these things!!

files seem to begin to upload ok but then when it gets to the stage of sending compressed files the problem occurs.

[Mike Hughes]

Can you post the currents settings so we can check them and what happens when you run a network test?

Mike

[JamesD]

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 2
FTPPROXYADDRESS www.morgansdecorators.com
FTPPROXYPORT 21
FTPPROXYUSER ftp@morgansdecorators.com
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST smtp.123-reg.co.uk
WEBSITEURL http://www.morgansdecorators.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://www.morgansdecorators.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.morgansdecorators.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 94.136.40.103
FTPUSERNAME ftp@morgansdecorators.com
FTPPASSWORD
PATHTOCGIBIN /public_html/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

[JamesD]

The error message is the same as before.......

I am just wondering whether there is something wrong with my database etc causing it to not upload as a certain amount of files are uploading to acatalog but then the upload suddenly stops...........

perhaps i should try starting a new test actinic site from scratch and use these settings to see if it would work?


The web server returned an unknown response.

Possible Cause:
You are attempting to download orders
before uploading to the web site
Incorrect CGI-BIN URL in the web site details
Incorrect permissions on the CGI script on
the server (UNIX servers only)
Script corruption - Could be caused by:
Binary ftp transfer during manual installation
Incomplete transfer
Garbled transfer
etc.
Old or bad version of Perl running on server
Http server error
Wrong Path to Perl specified in the
web site details
Unknown
Recommendation:
Abort
Resolution:
Check cgi-bin script permissions
Compare cgi-bin script against local script to
check for corruption
Upgrade Perl on server (needs at least 5.002)
Run the Web | Configure Web Site Details command to verify your setup
Re-install the web site
Review server response for hints

[Mike Hughes]

The best thing is to stay focused on one approach. It's unlikely to be your website that's the problem.

Two things to change.

1. This

FTPHOST 94.136.40.103

Should be www.morgansdecorators.com

2. Tick the passive ftp box.

Mike

[JamesD]

changed the ip to www.morgansdecorators.com

ticked passive ftp transfers

error message now is:

An FTP error occurred: -
Request: ->Opening connection to www.morgansdecorators.com on port 21
Error: A connection with the server could not be established

[Mike Hughes]

Hi James,

As I just replied on email.

Everything is now loading onto your server OK, the problem appears to be that 123-reg is displaying a holding page rather than your website, even though your files are all in the right place.

You need to get your domain name pointing at your server rather than the holding page. Then we should be able to finish getting this going.

The problem using the domain name for ftp supports this theory. As does the nonsense report actinic gets back from the webserver.

Mike

[Mike Hughes]

From what I can see this is all working now. The major problem was that the domain wasn't pointing at the server so the 123-reg holding page was being displayed (and sent back to actinic when it tried to check the perl scripts etc).

The network settings that work are essentially the same as Lee posted and referenced by Duncan earlier in the thread.

Mike