Hi All
I host a number of sites on a single hosting account with UK2. Sites are hosted in individual subdirectories on the server. I understand this type of hosting is becoming more common.
Basically the hosting package has a main domain (automatedblog.co.uk) and several sites within in separate folders, added to the hosting as add-on domains. The main domain is a dead site. The site in question (add-on domain) is www.fordcarmats.com
Hope that bit makes sense!
For some reason, when I set up an email address it works just fine in Outlook, but it wont work in Actinic. Username, password and SMTP server address are 100% correct.
I've spoken with UK2, but they have pointed towards an Actinic problem. I'm inclined to believe them, as the standard of their technical support is usually first class in my opinion.
Bizarrely, when I input the same email settings as on another Actinic site I run (not hosted with UK2), they dont work, even though they work fine on the other site.
Because of the way the server is set up for multiple sites on one account, the domain used under FTP Details is different to that under Server Details and Email Settings. The site uploads and downloads orders fine, its just the email that doesnt work. The error I receive is:
The 'SMTP server' address entered in the 'Web | Network Setup' is incorrect, or not a valid SMTP server.
Possible Solutions:
1) Try "localhost" as the "SMTP Server"
2) Check the "SMTP Server" host name, user name and password with your server host, then correct the details in 'Web | Network Setup'
3) Check your firewall settings
Network settings are as follows:
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.uk2.net
WEBSITEURL http://www.fordcarmats.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME sales@fordcarmats.com
SMTPPASSWORD ********
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://www.fordcarmats.com/ford-car-mats/
ONLINESTOREFOLDERNAME ford-car-mats
CGIBINURL http://www.fordcarmats.com/cgi-bin/
PATHFROMCGITOCATALOG ../ford-car-mats/
CODEBASE ./
FTPHOST ftp.automatedblog.co.uk
FTPUSERNAME ford@automatedblog.co.uk
FTPPASSWORD ********
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG
I host a number of sites on a single hosting account with UK2. Sites are hosted in individual subdirectories on the server. I understand this type of hosting is becoming more common.
Basically the hosting package has a main domain (automatedblog.co.uk) and several sites within in separate folders, added to the hosting as add-on domains. The main domain is a dead site. The site in question (add-on domain) is www.fordcarmats.com
Hope that bit makes sense!
For some reason, when I set up an email address it works just fine in Outlook, but it wont work in Actinic. Username, password and SMTP server address are 100% correct.
I've spoken with UK2, but they have pointed towards an Actinic problem. I'm inclined to believe them, as the standard of their technical support is usually first class in my opinion.
Bizarrely, when I input the same email settings as on another Actinic site I run (not hosted with UK2), they dont work, even though they work fine on the other site.
Because of the way the server is set up for multiple sites on one account, the domain used under FTP Details is different to that under Server Details and Email Settings. The site uploads and downloads orders fine, its just the email that doesnt work. The error I receive is:
The 'SMTP server' address entered in the 'Web | Network Setup' is incorrect, or not a valid SMTP server.
Possible Solutions:
1) Try "localhost" as the "SMTP Server"
2) Check the "SMTP Server" host name, user name and password with your server host, then correct the details in 'Web | Network Setup'
3) Check your firewall settings
Network settings are as follows:
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.uk2.net
WEBSITEURL http://www.fordcarmats.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME sales@fordcarmats.com
SMTPPASSWORD ********
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://www.fordcarmats.com/ford-car-mats/
ONLINESTOREFOLDERNAME ford-car-mats
CGIBINURL http://www.fordcarmats.com/cgi-bin/
PATHFROMCGITOCATALOG ../ford-car-mats/
CODEBASE ./
FTPHOST ftp.automatedblog.co.uk
FTPUSERNAME ford@automatedblog.co.uk
FTPPASSWORD ********
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG
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