Upload problems

[RoofingWarehous]

I had actinic support set my network settings up, but when i upload i get this message;

Your Catalog URL appears to be invalid. The files uploaded to the given 'Path from cgi-bin to online store folder', can not be downloaded via the browser on the given Catalog URL. These two access routes don't point to the same destination on the server.

Here are my settings:

HTTPPROXYMODE	0
HTTPPROXYADDRESS	
HTTPPROXYPORT	80
HTTPPROXYUSER	
HTTPPROXYPASSWORD	
FTPPROXYMODE	0
FTPPROXYADDRESS	
FTPPROXYPORT	21
FTPPROXYUSER	
FTPPROXYPASSWORD	
SCRIPTID	1
SCRIPTEXT	.pl
SMTPHOST	localhost
WEBSITEURL	http://www.roofingwarehouse.co.uk/
IGNOREPASSIVEERRORS	true
USERELATIVECGIURLS	false
PATHTOPERL	/usr/bin/perl
USEENHANCEFTP	true
FTPCLIENTTIMEOUT	30000
FTPRETRYDELAY	3000
FTPKEEPALIVEINTERVAL	30000
FTPSILENT	false
FTPMAXRETRIES	3
FTPCONNECTTIMEOUT	50000
SMTPAUTHREQUIRED	false
SMTPUSERNAME	
SMTPPASSWORD	
COMPRESSIONPACKETSIZE	1024
COMPRESSEDUPLOAD	true
CATALOGURL	http://www.roofingwarehouse.co.uk/acatalog/
ONLINESTOREFOLDERNAME	acatalog
CGIBINURL	http://www.roofingwarehouse.co.uk/cgi-bin/
PATHFROMCGITOCATALOG	../httpdocs/acatalog/
FTPHOST	188.121.55.128
FTPUSERNAME	roof1337
FTPPASSWORD	****************************
PATHTOCGIBIN	/cgi-bin/
USEPASSIVEFTP	true
FTPPATHFROMCGITOCATALOG

My hosting settings;

IP Address: 188.121.55.128
Hostname: roofingwarehouse.co.uk
Username: roof1337

[Duncan Rounding]

What company is hosting your site and what package do you have with them (linux/windows?)

[RoofingWarehous]

GoDaddy. Linux. Deluxe Package

Bandwidth Allotment: Unlimited
Disk Space Allotment: 150,000 MB View usage

[leehack]

I seem to recall people have had considerable problems with godaddy when hosting actinic sites, might be best to choose a mainstream and proven host, aren't they hosted about a zillion miles away from here anyway, which is another reason to change as poor performance.

[RoofingWarehous]

Oh! Thats not good

I will call Actinic on Monday and see what they say.

Where are you based Lee?

[Mike Hughes]

This is interesting:

From: http://help.godaddy.com/article/1574

I've highlighted the key bits in red.

What paths do I use to upload PERL files and use the PERL interpreter?

If your hosting account uses Hosting Config 2.0, you can publish your PERL files to any directory. If your hosting account uses Hosting Config 1.0, you can upgrade to Hosting Config 2.0.

NOTE: The file's permissions must be set to execute to work.

To Upgrade to Hosting Config 2.0
Log in to your Account Manager.From the My Products section, click Web Hosting.Next to the hosting account you want to use, click Launch.In the Account Summary area, click Upgrade in your Hosting Configuration field.
If you have a CGI/Perl or Java enabled account, the system path to our Perl interpreter is:

#!/usr/bin/perl

CGI binaries must end in .cgi or .pl. You cannot use /cgi-bin/ with our hosting system.

Example of a Test PERL Script

#!/usr/bin/perl

use CGI qw(:standard);
print "Content-type: text/html\n\n";
print "Greetings user.\n";

These two bits seem to be at odds with each other, but certainly there's enough posts around the internet saying you can't use /cgi-bin/ for the perl files (some say it had to be /CGI/ which is supported by the last post in this Actinic thread http://community.actinic.com/showthread.php?t=29867 but that might have changed).

The thing to do is run a network test rather than an upload. Only upload once the network test passes. Try using your current settings first, if they don't work try /cgi/ rather than /cgi-bin/

Mike

PS. The IP address seems to be resolving to The Netherlands so maybe not quite a Zillion miles away.

[RoofingWarehous]

Ah right! I undersand what your saying, and why it wont work. But not sure why GoDaddy has done this.

I will forward this to my Actinic support lady and see if she can fix it, otherwise ill speak to godaddy and get a refund.

[Duncan Rounding]

I don't think Actinic support will be able to fix the cgi-bin restriction this is set by GoDadday - presumably for security.

Personally I'd get a refund and go with either Actinic hosting or if you want something cheaper then someone like 1and1.

[RoofingWarehous]

I was going to use 1and1 aswell!!!!

[Mike Hughes]

There's quite a few of us who use 1and1. I think you should be able to get Godaddy working but if not then 1and1 would be a good alternative.

Mike

[RoofingWarehous]

There's quite a few of us who use 1and1. I think you should be able to get Godaddy working but if not then 1and1 would be a good alternative.

Mike

Any idea if i can do it from my end, or will i have to call them and get one of the techy's to do it? Such a ballache!

[RoofingWarehous]

This is strange!

If you use this link

www.roofingwarehouse.co.uk/httpdocs

It loads...

[Mike Hughes]

Thats because this

PATHFROMCGITOCATALOG ../httpdocs/acatalog/

Should really only have one '.' (dot)

(../ means up one level, ./ means start at the root)

Two options

1. Change to ./httpdocs/acatalog/

2. change to ../acatalog/

I prefer the second option as it's generally cleaner and doesn't rely on people knowing about the httpdocs folder name, etc.

Mike

[RoofingWarehous]

Thats because this

PATHFROMCGITOCATALOG ../httpdocs/acatalog/

Should really only have one '.' (dot)

(../ means up one level, ./ means start at the root)

Two options

1. Change to ./httpdocs/acatalog/

2. change tp ../acatalog/

I prefer the second option as it's generally cleaner and doesn't rely on people knowing about the httpdocs folder name, etc.

Mike

So its a mistake in the settings file?

Ive changed it, and now i get this:

Unable to move to the online store folder "./httpdocs/" on the FTP server possibly due to a mistake in the Path from CGI-BIN to Online Store Folder field.
The specified directory does not exist or you do not have access to the directory.

IS this due to the GoDaddy hosting?

[RoofingWarehous]

Think ive sorted it using Option 2!

Edit: All sorted! Thankyou very much!

Slowly getting there, only been using actinic for a couple of days now!