Network Settings

[TupleFish]

Hi

I'm having a little trouble getting the network settings correct for my site, the checkout hangs just before the conformation page when Actinic indicates it is saving the order.

I can browse the site, add to the basket, move to the checkout, move through the checkout but just after I select “invoice with payment” or “credit card details to follow” the site hangs.

I thought it may be an issue with the ssl configuration but even with this off the problem persists.

My settings are as follows: -

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST auth.smtp.1and1.co.uk
WEBSITEURL www.offshoreoilandgas.info
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME XX@XX.com
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
SSLCATALOGURL https://secure.offshoreoilandgas.info/acatalog/
SSLCGIBINURL https://secure.offshoreoilandgas.info/ssl-cgi-bin/
SSLPATHFROMCGITOCATALOG ../acatalog/
SSLCODEBASE ../
SSLFTPHOST 10.0.0.139
SSLFTPUSERNAME ActinicFTP
SSLFTPPASSWORD
SSLPATHTOCGIBIN TupleFish - Offshore Oil & Gas (e-Commerce & Blog)/ssl-cgi-bin/
SSLUSEPASSIVEFTP true
CATALOGURL http://www.offshoreoilandgas.info/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.offshoreoilandgas.info/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 10.0.0.139
FTPUSERNAME ActinicFTP
FTPPASSWORD
PATHTOCGIBIN TupleFish - Offshore Oil & Gas (e-Commerce & Blog)/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

Can anyone assist?

Regards
Lisa

[NormanRouxel]

What browser are you using?

If Chrome or Safari, see http://community.actinic.com/showthread.php?t=51182

Also the Network Setup entries

SSLPATHTOCGIBIN TupleFish - Offshore Oil & Gas (e-Commerce & Blog)/ssl-cgi-bin/
and
PATHTOCGIBIN TupleFish - Offshore Oil & Gas (e-Commerce & Blog)/cgi-bin/

Look rather weird.

[TupleFish]

Hi Norman

Thanks for your assistance.

I'm using IE8 although the problem occurs on all browsers.

The path to cgi bins are the paths from the root of the webserver to the cgi bins as seen by the file system.

I have gone to the root of the webserver with windows explorer, pasted in the text and they both end up in the correct place.

What do you mean weird?

Regards
Lisa

[Mike Hughes]

Hi Lisa,

This may not be the only problem but IIRC actinic can hang at this stage if the smtp server gets stuck.

It looks to me as if you have an 'off domain' email address (I'd delete that from your post by the way to avoid it being harvested by spammers). I think it's worth trying with an on-domain address to see if that fixes the problem.

Mike

[TupleFish]

Hi Mike

Thanks for the assistance

I do have a problem with the SMTP, I will fix that first then report back.

Regards
Lisa

PS. email address removed from previous post.

[TupleFish]

Hi Mike

I have fixed the SMTP issue and we now pass all the tests on the network settings tab and an email is sent and received.

Unfortunately the checkout still hangs when the confirm order button is clicked. We are selecting cash on delivery to keep things simple for testing.

Any other suggestions would be greatly appreciated.

Regards
Lisa

[Mike Hughes]

Hi Lisa

As you say I still see the problem (using IE).

I can't see the error log on your site (no idea why) so you'll have to look in your server logs (or contact your hosts) to find out why the order script isn't completing.

I still see the javascript CC form rather than a cash on delivery option. Are we looking at the same site?

Mike

PS. Do you still have SSL turned on? Might be worth disabling it in case that's what's causing the problem.

[NormanRouxel]

Is it your particular site or is it the hosting?

That question could be solved by installing a clean Actinic demo site on a spare system. Install your PSP. Upload using your existing network settings and see if it fails on a test purchase.

If so, it's likely the hosting. If not, there's something peculiar about your site.

Also, test without SSL if possible, as suggested above, as that may help narrow things down.

[TupleFish]

Hi Norman and Mike

Thanks for your help.

SSL is off.

Cash on delivery is now the only option.

We will check the server logs for clues and post the results.

This is an out of the box site with the only configuration being the network settings.

Regards
William

[Mike Hughes]

Two further questions that might help

1. what happens when you run a network settings test? Does it all run ok and do you get the confirmation email?

2. What kind of server is it? Is it windows? seems odd that there spaces in the path names (IIRC).

Mike