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    #1

    FTP troubles

    Hi,

    I've just downloaded the Actinic 30-day trial to experiment with the FTP uploading as I'm potentially going to be handling hosting for a client who has an Actinic website.

    Currently, I'm just trying to upload the demo website to my server (Debian), and I'm having some issues. I get through to the stage where it has detected the location of the root directory and cgi-bin directories, but when I try to proceed, it gives the error shown in the screenshot attached - "An error occurred while sending an HTTP request to the webserver."

    Any ideas on what might be wrong? Server is definitely not down.

    Many thanks in advance.
    Attached Files
    Tags: ftp, upload issue
    #2
    Sorry. My crystal ball is broken today. A url where we can see the problem is a good starting point.

    Mike
    -----------------------------------------

    First Tackle - Fly Fishing and Game Angling

    -----------------------------------------

    Comment

      #3
      Please read the sticky at the top of the forum http://community.actinic.com/showthread.php?t=45650
      Reusable Snore Earplugs : Sample Earplugs - Wax Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs - Sleep Masks

      Comment

        #4
        Who is your host? - Self hosted on a a VM
        Is it unix or windows hosting? - Linux
        Is the permission on the cgi-bin set to 755? - when this is set to 755, I receive a different error, that my ftpuser does not have access to write to this directory, because it won't.
        Is the permission on the acatalog folder set to 777? - Yes
        Is this your first upload? Has it worked in the past? - First upload
        Have you compacted the database in the housekeeping menu? N/A
        Have you changed the cgi number in network setup and tried to reupload? No
        Have you run the network wizard? what was the result? - Fail

        Comment

          #5
          Originally posted by Mike Hughes View Post
          Sorry. My crystal ball is broken today. A url where we can see the problem is a good starting point.

          Mike
          There is no URL to show you anything - just attempting to upload to a bare domain for the moment and, as the upload won't work, there's nothing there at present.

          Presumably somebody must have encountered that error message when the host wasn't down, and thus would have an idea about what else might be causing this.

          Comment

            #6
            From the sticky:

            Along with answers to the above, please post your network settings (with usernames and passwords removed). You can do this by going to Web - Network Setup - Export, exporting them to a notepad file and then copy pasting from that notepad file directly into the forum. NB: If you are a pre V8 user, you need to go into Advanced > Network setup to find the same thing.

            By providing this information, you can be assured of receiving the fastest help possible.
            Reusable Snore Earplugs : Sample Earplugs - Wax Earplugs - Women's Earplugs - Children's Earplugs - Music Earplugs - Sleep Masks

            Comment

              #7
              Originally posted by guccij View Post
              From the sticky:

              Along with answers to the above, please post your network settings (with usernames and passwords removed). You can do this by going to Web - Network Setup - Export, exporting them to a notepad file and then copy pasting from that notepad file directly into the forum. NB: If you are a pre V8 user, you need to go into Advanced > Network setup to find the same thing.

              By providing this information, you can be assured of receiving the fastest help possible.

              Code:
              HTTPPROXYMODE	0
HTTPPROXYADDRESS	
HTTPPROXYPORT	80
HTTPPROXYUSER	
HTTPPROXYPASSWORD	
FTPPROXYMODE	0
FTPPROXYADDRESS	
FTPPROXYPORT	21
FTPPROXYUSER	
FTPPROXYPASSWORD	
SCRIPTID	1
SCRIPTEXT	.pl
SMTPHOST	
WEBSITEURL	
IGNOREPASSIVEERRORS	true
USERELATIVECGIURLS	false
PATHTOPERL	/usr/bin/perl
USEENHANCEFTP	true
FTPCLIENTTIMEOUT	15000
FTPRETRYDELAY	3000
FTPKEEPALIVEINTERVAL	30000
FTPSILENT	false
FTPMAXRETRIES	3
FTPCONNECTTIMEOUT	25000
SMTPAUTHREQUIRED	false
SMTPUSERNAME	
SMTPPASSWORD	
COMPRESSIONPACKETSIZE	1024
COMPRESSEDUPLOAD	true
CATALOGURL	
ONLINESTOREFOLDERNAME	acatalog
CGIBINURL	
PATHFROMCGITOCATALOG	../<pathname>/acatalog/
FTPHOST	
FTPUSERNAME	
FTPPASSWORD	
PATHTOCGIBIN	cgi-bin/
USEPASSIVEFTP	false
FTPPATHFROMCGITOCATALOG

              Comment

                #8
                one of the things actinic checks is that the website domain is correct. If it doesn't exist then it will throw up the error you're getting.

                Mike
                -----------------------------------------

                First Tackle - Fly Fishing and Game Angling

                -----------------------------------------

                Comment

                  #9
                  Originally posted by Mike Hughes View Post
                  one of the things actinic checks is that the website domain is correct. If it doesn't exist then it will throw up the error you're getting.

                  Mike
                  Aha, well I was doing it through the wizard, where I actually input the domain there and it seemed to pick it up. I'll try instead filling out the details in the network settings instead of going through the wizard and see if that makes any difference.

                  Comment

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