Won't Upload

[super cat]

Hi all,

i'm trying to re upload my old V9 site.
i'm using the web wizard and i get so far and get this message :

"The response from the mail test script is incomprehensible. Contact Actinic support"
any ideas?

i need to get this going please

thanks

[Duncan Rounding]

Hav eyou changed host, do you have the old network settings?

[super cat]

Hi Duncan,
thanks for the reply...,
Yes, i have changed hosts recently, infact i changed from actinic to xxxxx (competitor name removed - Admin) but i wasn't too impressed with xxxxx thats why i'm changing back to actinic.

i managed to "cure" the "incomprehesible script" problem by not checking the 2 boxes where the wizard asks if i would like an e-mail sending to myself and the customer.

now when i come to publish the site, nothing happens, it just sits there as if i haven't clicked publish to web..., i've switching off and on again, but nothing....,

any thoughts???

[Duncan Rounding]

Have you tried running a network test?

[super cat]

Yeah,
done a network test, everything thing comes up as passed.

just tried it again. clicked on publish to web and it just sits there, no box comes up, nothing, switched off and back on again, tried again, nothing......, i don't really want to go back to xxxxx but its looking that way......

[Duncan Rounding]

Please check these points:
https://community.sellerdeck.com/showthread.php?t=45650

and then post your network settings etc in the following forum:
https://community.sellerdeck.com/forumdisplay.php?f=9

Hope fully someone will be able to see what's wrong.
(Remember to remove any usernames and passwords from the settings before posting)

[super cat]

Hi all,

i tried again last night.
i get it to upload when i set the cgi-bin permission to 777 but when it gets to the end i get an error..
the error page is so big, i can't even copy and paste it......,
not looking good, might have to bail out here..

[NormanRouxel]

i can't even copy and paste it

Then copy / paste in some lines from the top and bottom. That's where the most useful info is likely to be.

[Krithika]

Hello Barry

Sorry to hear about the upload issues. If not already done so, I suggest contacting our support team so they can advise further. If you are a cover customer, you can access our new support center (Details here ), else raise a query here .

PS: I have now moved this thread to the forum for Upload-related problems.

Regards

[super cat]

Hi,
when i change the cgi-bin permission to 777, it starts to upload but i get this error at the end.

an error occured while sending the merge request.
possible causes:
corrupt scrips - please try website purge and refresh.

see attachment

[Duncan Rounding]

Did you try a purge and refresh?

[super cat]

Yes, just tried that.., still the same.

thanks

[super cat]

o.k,
thanks for your help..
i got it working in a fashion but when i click on the left navbar, i get an error :

Not Found

The requested URL /cgi-bin/ss000002.pl was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

i'll have another go and report back in the morning......, at least things are moving....

[Duncan Rounding]

What is the script id in your settings?

[super cat]

Duncan,

thanks for your time and help..., much appreciated.
i've just changed the script ID to 1, did a web refresh and it seems to be working O.K now..., i'll keep testing it.

thanks all.