Script error?

[beechws]

I've managed to upload the site and it works fine on the server, but if I do a network settings test or use the wizard I get an error. Also get a server error on the last page of checkout.

Network settings test error:

The test script failed to execute on the web server. The error could be caused by several things. Check:
- the 'Path to the Perl shell'
- the 'CGI script extension'
- the 'Path to CGI-BIN'
- the 'CGI-BIN URL'
- the amount of web space left on your server
- if your server is configured to accept POSTs to CGI scripts
- the permissions on the server:
On Linux/Unix based servers the permissions should be:
cgi-bin (755)– drwxr-xr-x
Online Store Folder (777)– drwxrwxrwx
On Windows based servers (need to be checked with the hosting company):
IIS
cgi-bin = read/execute
Online Store Folder = read/write/execute
NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
Online Store Folder = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_<servername> account needs to have 'Change' permissions on the directory


Thanks for looking at this - full details below:

Actinic/SD version: 10.0.4 LDZA

Who is your host?
Fasthosts

Is it unix or windows hosting?
Linux

Is the permission on the cgi-bin set to 755?
yes
Is the permission on the acatalog folder set to 777?
yes

Is this your first upload? Has it worked in the past?
On this site yes, but have lots of other SD sites on Fasthosts Linux which all work just fine

Have you compacted the database in the housekeeping menu?
yes

Have you changed the cgi number in network setup and tried to reupload?
yes

Have you run the network wizard? what was the result?
Yes get error at last step - testing email setup. Get error: An error occurred while sending an HTTP request to the web server. perhaps your network is down or the web server is down. ...

Network settings:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.xxxxxxxxx.co.uk
WEBSITEURL http://www.xxxxxxxxxxxx.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME sales@xxxxxxxx.co.uk
SMTPPASSWORD xxxxxx
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD false
CATALOGURL http://www.xxxxxxxxxx.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.xxxxxxxxxxx.co.uk/cgi-bin/
PATHFROMCGITOCATALOG /home/linweb12/f/xxxxxxxxxx.co.uk/user/htdocs/acatalog/
CODEBASE ./
FTPHOST 213.171.193.5
FTPUSERNAME xxxxxxxxxxx.co.uk
FTPPASSWORD xxxxxxxxxxxxxxxxx
PATHTOCGIBIN /htdocs/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /htdocs/acatalog/

[Dealec]

I'm having the same problem, i've gone through all the settings sellerdeck is telling me to check, and they're all fine (our ISP even changed the FTP software on our server to be more SD friendly) .

I still get the CGI-SCRIPT error when running the rest, and the HTTP error when running the wizard

p.s. i should mention that this is our 2013 test site, our actual site is currently running fine on an identical virtual server from sellerdeck v11.01

[beechws]

For me the CGI error turned out to be a red herring - it was to do with setting up the email settings not working. Fixed that and all works great now :-)