url path error

[nebrah]

if you browse to my catalog
http://www.inspiredheating.co.uk/acatalog/

the address on the browser shows
http://inspiredheating.co.uk/acatalog/
dropping the www.

this stops the cart updating on my pages

if you view basket it is correct
http://www.inspiredheating.co.uk/cgi...CTION=SHOWCART

I have checked the paths in ADVANCED/NETWORK SETUP..
AND ALL SEEMS CORRECT -
http://www.inspiredheating.co.uk

Any help would be appreciated.

Many Thanks

[Mike Hughes]

It all seems to work OK for me.

Mike

[nebrah]

please re-look at url

if you navigate to my home page
www.inspiredheating.co.uk

and then navigate via the catalog button then it
loses the www. from the path in the address.

this in turn stops the cart from updating as it is looking for
www.inspiredheating.co.uk path

many thanks and I look forward to your comments

[rmladden]

Site worked well for me with IE.

One glitch:
PROTX cannot find an image on the checkout page:
<IMG SRC="https://ukvps.protx.com/vps200/images/vendor/inspiredh2/inspiredh2.gif" ALT="Inspired Heating Solutions">

[rmladden]

I see what you mean, but it does not seem to be breaking anything. It looks like a redirect that your ISP implemented for some reason. Both URL's are obviously in your ISP's DNS.

[nebrah]

cart update

unfortunately it is breaking something.

unless the path is www.inspiredheating.co.uk the cart will not update.

[rmladden]

It is confusing the javascript that displays the little cart box, but the site is still functional and I am able to put items in the cart and get to payment. You need to ask your ISP why the redirect is there.

[nebrah]

not my isp

I don't think its my isp as our sister company is hosted with the same isp and all is ok at this site.

www.inspired-bathrooms.co.uk

also the view basket and checkout pages are correct which implies it is something within actinic itself.

still confused sorry

[rmladden]

The Actnic page looks good. The html link in the page is
<a href="http://www.inspiredheating.co.uk/acatalog">Online
Catalogue</a>

It does not get simpler than that.

When I manually type the url in my browser with the www the server is redirecting to the url without the www. The Actinic scripts are not involved at this stage.

[nebrah]

found the solution

it was nothing to do with my isp

the path specified from my home page to the catalog was

http://www.inspiredheating.co.uk/acatalog

changed it to the following:-

http://www.inspiredheating.co.uk/acatalog/

the slash at the end made all of the difference.

it couldn't be simpler than that!!!!!

[rmladden]

I don't understand that, but it's good news. If this is Apache, I would like to see the .htaccess file.